BTWholesale Enhances Customer Care
Posted: 11th Mar, 2003 By: MarkJ
ADSLGuide has received word that BTWholesale is to offer UK ISPs a new level of support for a variety of broadband ADSL products from 31st March 2003:
The Broadband Enhanced Care product is a cost option in addition to the existing Standard care that exists. This increase in the SLA/SLG should help to encourage businesses to start taking up ADSL in larger numbers.
Enhanced care will offer a 3 hour response time to faults, and a Service Level Guarantee that End User Access faults will be cleared within 20 clock hours. If the SLG is broke then 50% of the monthly rental fee is offered to the service provider (£40 on an IPStream Office 2000 line). To ensure that faults can be cleared, BT now has engineers available 24/7 to deal with faults.
Sounds good, although there do appear to be some additional costs involved.
The Broadband Enhanced Care product is a cost option in addition to the existing Standard care that exists. This increase in the SLA/SLG should help to encourage businesses to start taking up ADSL in larger numbers.
Enhanced care will offer a 3 hour response time to faults, and a Service Level Guarantee that End User Access faults will be cleared within 20 clock hours. If the SLG is broke then 50% of the monthly rental fee is offered to the service provider (£40 on an IPStream Office 2000 line). To ensure that faults can be cleared, BT now has engineers available 24/7 to deal with faults.
Sounds good, although there do appear to be some additional costs involved.
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