Freeserve ISP Price Hike or Hoax?
Posted: 28th Feb, 2003 By: MarkJ
UPDATE: One of our readers has confirmed via customer support that the hike is indeed a legitimate one and not a hoax. A second reader pointed out that the small print at the bottom of one of their adverts now mentions the change.
A number of our readers have reported receiving the following message from Freeserve's ISP support staff regarding a second price hike of £1, yet it may not be legitimate:
Dear Freeserve AnyTime Member,
Freeserve AnyTime Price Change
We're writing to let you know that from the 25th March 2003, the monthly fee for Freeserve AnyTime will change to £14.99.
We're committed to providing you with a great value service for your money through developments such as increased network capacity and adding to our wide range of Member Benefits. So we're confident that Freeserve AnyTime still represents one of the best value Internet service in the UK.
The price change will happen automatically on the 25th March 2003, so you don't need to do anything. Plus, if you're taking advantage of one of our special offers at the moment, you won't be charged the new price until your offer period ends.
What's more, you'll still receive all the other benefits you are enjoying right now as a Freeserve AnyTime member. We're always looking at ways to make your Internet experience even better, and even though we've won 3 consumer awards, including Computeractive's Reader Awards for 'Best Internet Service Provider' we won't stop.
Please continue to enjoy the freedom of the Internet with Freeserve the UK's No1 for the Internet.
As well as pointing out that the last hike of £1 didnt appear to improve the service, readers have also noticed that the message comes from freeserve@alphamails.com .
This doesnt appear to be an official Freeserve address and normally such news would be followed by a wider press release, yet one has not been issued. In short, it looks like a hoax; unless we hear otherwise.
A number of our readers have reported receiving the following message from Freeserve's ISP support staff regarding a second price hike of £1, yet it may not be legitimate:
Dear Freeserve AnyTime Member,
Freeserve AnyTime Price Change
We're writing to let you know that from the 25th March 2003, the monthly fee for Freeserve AnyTime will change to £14.99.
We're committed to providing you with a great value service for your money through developments such as increased network capacity and adding to our wide range of Member Benefits. So we're confident that Freeserve AnyTime still represents one of the best value Internet service in the UK.
The price change will happen automatically on the 25th March 2003, so you don't need to do anything. Plus, if you're taking advantage of one of our special offers at the moment, you won't be charged the new price until your offer period ends.
What's more, you'll still receive all the other benefits you are enjoying right now as a Freeserve AnyTime member. We're always looking at ways to make your Internet experience even better, and even though we've won 3 consumer awards, including Computeractive's Reader Awards for 'Best Internet Service Provider' we won't stop.
Please continue to enjoy the freedom of the Internet with Freeserve the UK's No1 for the Internet.
As well as pointing out that the last hike of £1 didnt appear to improve the service, readers have also noticed that the message comes from freeserve@alphamails.com .
This doesnt appear to be an official Freeserve address and normally such news would be followed by a wider press release, yet one has not been issued. In short, it looks like a hoax; unless we hear otherwise.
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