Telewest Hikes ISP Dialup Charges
Posted: 08th Sep, 2003 By: MarkJ
Telewest has hiked the cost of connecting to its blueyonder ISP dialup platform for non-Telewest line users. Despite this, the operator claims that customers will not incur extra charges from the change; or will they?:
The change will particularly impact customers who use their mobile phones to connect while travelling, as many mobile tariffs only allow inclusive or free minutes to be used to call geographic numbers, and charge extra for calls to non-geographic numbers such as 0845.
However, even fixed-line callers will see increased charges when using the 0845 number, as most tariffs now differentiate between those and real local calls. For example, even on Telewest's own residential tariff a ten-minute daytime geographic call costs 36p, but a ten-minute call to 0845 is 45.5p.
This is despite the claim made on Telewest's Onenumber page, where in reply to the question, "Will this cost me any extra?", it answers, "Not at all. The only change on your phone bill will be the phone number that is dialled to access the Internet."
The Register did query that last bit, although Telewest didn't acknowledge it as being a problem. Those concerned should join the others posting in Telewests support groups.
The change will particularly impact customers who use their mobile phones to connect while travelling, as many mobile tariffs only allow inclusive or free minutes to be used to call geographic numbers, and charge extra for calls to non-geographic numbers such as 0845.
However, even fixed-line callers will see increased charges when using the 0845 number, as most tariffs now differentiate between those and real local calls. For example, even on Telewest's own residential tariff a ten-minute daytime geographic call costs 36p, but a ten-minute call to 0845 is 45.5p.
This is despite the claim made on Telewest's Onenumber page, where in reply to the question, "Will this cost me any extra?", it answers, "Not at all. The only change on your phone bill will be the phone number that is dialled to access the Internet."
The Register did query that last bit, although Telewest didn't acknowledge it as being a problem. Those concerned should join the others posting in Telewests support groups.
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