BTO Poaches ZetNets ADSL Customer
Posted: 04th Sep, 2003 By: MarkJ
UK ISP BTOpenworld has today been forced to apologise after BTWholesale connected one of ZetNet's broadband ADSL subscribers to BTO instead of its own service:
In July, one of Zetnet's customers ordered ADSL through the ISP. But the order was rejected because BT engineers said the distance from the exchange to the customer's premises was too great.
But when the customer complained to BT, a new line test was carried out, which found that ADSL could be supplied to the property. The customer concerned - who has not been named - was then connected to the telco's ISP BT Openworld.
After weeks of silence, BT has finally admitted that it has made a mistake although it "can't explain why it has happened. It was a simple error," said a spokesman for the company. "We've processed well over a million connections - this sort of thing doesn't happen very often."
BT covered the costs of the move and the customer should now have been transferred back to ZetNet. Sadly the ISP remains angry; largely due to the time it took for BT to admit its mistake. More @ The Register.
We have heard from readers of such instances before, with people failing a line test for one ISP only to call BT asking for a BTOpenworld connection and get it cleared.
In July, one of Zetnet's customers ordered ADSL through the ISP. But the order was rejected because BT engineers said the distance from the exchange to the customer's premises was too great.
But when the customer complained to BT, a new line test was carried out, which found that ADSL could be supplied to the property. The customer concerned - who has not been named - was then connected to the telco's ISP BT Openworld.
After weeks of silence, BT has finally admitted that it has made a mistake although it "can't explain why it has happened. It was a simple error," said a spokesman for the company. "We've processed well over a million connections - this sort of thing doesn't happen very often."
BT covered the costs of the move and the customer should now have been transferred back to ZetNet. Sadly the ISP remains angry; largely due to the time it took for BT to admit its mistake. More @ The Register.
We have heard from readers of such instances before, with people failing a line test for one ISP only to call BT asking for a BTOpenworld connection and get it cleared.
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