Brightview Moves Call Centre To India
Posted: 21st Oct, 2003 By: MarkJ
Brightview, the group behind several UK ISPs, is to move its call centre to India, which is expected to result in the loss of 30 jobs. The group is also planning to launch a new ISP (Freenetname); no details:
The Putney-based call centre is due to be shut by the middle of next month. Staff at the centre are currently going through the usual "consultation" process.
One insider told us that all the new staff in India are to adopt "English sounding" pseudonyms to fool customers that the call centre is really in the UK, although this was strongly denied by Brightview boss David Laurie.
Instead, Brightview reckons the move to India will "improve the efficiency and consistency of support provided to [its] customers".
Some of Brightview's ex-staff members might object to that last sentence. More @ The Register.
The Putney-based call centre is due to be shut by the middle of next month. Staff at the centre are currently going through the usual "consultation" process.
One insider told us that all the new staff in India are to adopt "English sounding" pseudonyms to fool customers that the call centre is really in the UK, although this was strongly denied by Brightview boss David Laurie.
Instead, Brightview reckons the move to India will "improve the efficiency and consistency of support provided to [its] customers".
Some of Brightview's ex-staff members might object to that last sentence. More @ The Register.
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