Aquiss Reviews

I joined Aquiss (on their family gaming package) from o2 and couldn't be more happy with them, everything is better than I hoped for. I have a stable connection and a steady ping in online gaming.

If you are looking to change ISPs I'd recommend highly Aquiss.

I've been with Aquiss for quite a few years now; I left them once as I was tempted by the charms of O2, but I quickly realised the error of my ways and went back.

Aquiss send out an annual survey asking customers to come up with ways to improve the service, but i can never think of anything. On the odd occasion i have had a problem they have been onto it immediately and their advice and support is always first class. The problems have never been of Aquiss' making, but they never fob you off with excuses; they always go the extra mile to helps sort things out.

My speed has never been that great but again, that's not down to Aquiss; they have done everything possible to make sure I get as much as possible.

I really can't fault them and am always happy to recommend them to family and friends. A special thank you to Martin Pitt - always helpful and a credit to the company.

Ive now been with Aquiss for a good few years and this is by FAR the best ISP l have been with.

My connection has generally been pretty rock solid and in the last few years of being with them lve only have maybe a days worth of downtime which was generally related to issues outside Aquiss's control.

As for support, its been amazing! lve never needed to phone and every issue has been dealt with by their support ticket system which they are very fast at replying to.

All in all lve been extremely happy to be a customer with this ISP and am very sad to be leaving them, and the only reason for that is l was unable to find a FTTC based package that met my bandwidth needs with them, l will however be sure to recommend them to all my friends who cant get FTTC yet!

Surprised to see Aquiss to drop a couple of places.

Why?

Because I have a hard time faulting them. Yes they are one of those ISP companies that say the dreaded "up to" when referring to speeds. The speed I have received and that is shared with 4 other house-mates and about 10 Wi-Fi devices has been above average. Of course it depends on how my cheap router is behaving but Aquiss has never lacked/dropped my service.

Customer service when needed (rarely) has always been pleasant, serious matter sorted but not like your average call centre just down-to-earth 1-on-1 support, and the odd joke. Even when maintenance was needed, I was emailed well in advance and it was scheduled in the early mornings (about 3am-5am) and for a late night person like me, its flexible.

The value for the internet demand from me & my house-mates has easily been met and at a good price per person.

I am a student and if you are in a 4 bed or more, I recommend Aquiss, get a good line rental and get Aquiss. Simple.

Oh wait they just started offering their own line rental that is great value, pity i'm in a year contract. Hint, hint.

Great ISP, migration was very easy, and my increase in speed is also quite marked. Up from 3.5mps to 4.15, considering a line like mine that is something I have not experienced before. Opted for O2 12mps LLU package at £20. For unlimited broadband and this speed and very good customer service I am very happy.

Having used aquiss for many years and found them to give a good connection at my old address, I chose them to provide broadband for my new address. After signing up for the 2 month offer on their site I was told I could have over the phone, they continued to bill me with no sign of the "2 free months". I queried this and found (which is not listed on their site and I was not told on signup) is that they would not honour their 2 month offer because I had previously been a customer. And also now that the order had progressed I was stuck in a 12 month contract with nothing to show for it. Some may agree with them but the simple answer I could have had my house mate sign up and pay, which is ledgitimate. £68 is alot to be cheated out of in the current climate. Please beware of non-existing small print from aquiss now, maybe they have grown too fast or arent growing enough to resort to this?

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I have been with Aquiss since 2006 and been generally very happy.

I moved to them after my previous ISP (NDO/Namesco) kicked me out for excessive usage. After searching online forums for an ISP with clear, up-front conditions instead of the usual 'unlimited downloads'/'fair use policy' combo, willing to pay for the service I use, I switched to Aquiss.

At the time I could only afford a private broadband package that restricted bandwidth use during weekdays. Since then, all those limitations have been removed (now unlimited all-day everyday), the broadband speed has increased, and the price has gone DOWN.

Also, friendly, competent staff everytime I had issues to sort either via phone or email.

So for what I want from an ISP, Aquiss have consistently provided the kind of service I was after when I switched to them, and delivered exactly what they offer. I am quite happy to pay a *little* bit more for my broadband (they certainly aren't pricey IMO) and actually get what I paid for.

Can't comment on speed compared to other providers, I think I got about 1.5 Mbps actual d/l speed on an 8 Mbps connection.

They do have a leaving charge (£30) and I wasn't too happy when that was applied when I moved house (but stayed with Aquiss), but I guess that is common practice.

Currently I am having trouble getting Aquiss broadband on my new BT phone line and am not sure if it is BT Retail or Aquiss who are causing the problem.

I moved to Aquiss after being cauight up in the Fast4/Biscit debacle a few years ago.

I'm surprised to see any negative comments because I've been delighted with the service & speeds I receive from Aquiss.

On the couple of occasions I've had need to call them the phone was answered in seconds by someone technically competent. One occasion was the sunday of a bank holiday weekend and I was expecting a recorded message. Took me by surprise to find a real person answering.

I'm waiting for them to offer domestic voice services so that I can finally avoid trying to get any sense out of 'downtown delhi' every time I need to phone BT retail.

My line is rated at 17MB and I'm getting 16, so that can't be bad, especially since I'm using a Netgear 834g router which is rather long in the tooth now.

Unlike cheaper offerings the line speed doesnt vary either, even during peak times. I could get cheaper, but I doubt I'd get better. They're only based about 10 miles from me so in extremis I could take my musket down there and actually talk to them :-)

Edited. May have been a bit harsh. Bad idea writing a review when peed off.

There log shows I use between 30 GB and 40 GB of traffic EVERY month.
I think the peak rate of 8.00am until midnight is too wide. If they had an 8.00am until 6.00pm, then I would not go over my limit so easily.
Aaisp peak is 9am-6pm Mon-Fri.
If you go over your 30 GB allowed download they slow your internet down to 125kps. Which is too slow to use. If you want to resume normal speed you need to purchase more data. Minimum of £13.00 plus VAT for 10 GB.

Very surprised to read james86's comments, they certainly don't reflect my experience of Aquiss.

Nearly 3 yrs ago I chose Aquiss as my first broadband provider. As a non-techie I chose them on the basis of good reports of their UK-based helpline and this has proved correct. No set-up problems. Helpline staff and forum members (some of whom are staff) were very helpful when I needed assistance with choosing a router, in terms a non-techie newbie could understand.

The lack of a long contract remains attractive. Contrary to other comments, manual payment is no bother as long as you check your emails weekly - they email you a week before payment's due and it only takes a few clicks. Alternatively, payment by DD or SO is now possible.

The connection is very reliable (just a few hours downtime in total) but when I've had a query I've always got through by phone easily or had a quick response to an email.

My speed isn't good due to distance from the exchange, however my neighbour gets identical speed with one of the big players who brag about fast speeds. Aquiss are far from cheap, but recently introduced more competitive options.