Aquiss Reviews

I have to say I am so impressed with this company. I've read really positive reviews online and when I ordered (perhaps cynical of the hype) I also noted near a perfect service/ installation in Edinburgh /the setup experience was flawless... Hopefully Aquiss will upgrade to 5 gbps soon / but I am absolutely thrilled by my decision to switch to them from Yayzi. Thanks so much & well done. Martin, you've outdone yourself... Thanks Dave C

I've been with Aquiss for about a year now, and it's been completely incident-free. I have a SoGEA service (FTTC) and I've never once found my actual throughput to differ from my sync speed, I've got a static IPv4 address and IPv6 /48 block, all brilliant, very happy.

The other morning though, I woke up to find my internet out. Line was synced but PPPoE was dead, felt like it might be my first ISP issue. I had to go to work but when I arrived I called Aquiss to let them know, expecting to hit a standard Tier 1 Supportbot asking me to turn my device off and on again. Instead, I got a lady who immediately began checking the service from her end. She explained that they didn't have any other outages reported, and everything else she could see, and that she would have it pass it on to Openreach for a line check. At this point I'm already getting better service than from any other ISP I've been with so far.

The issue was resolved just after midday after Aquiss chose to escalate it because Openreach were taking their time, and I got a call back just to confirm my settings and everything to make sure I went live. This level of attention and service is something I'd expect at business rates but never dream of on my home connection.

Very highly recommended!

Echoing the other reviews - Aquiss is a first class ISP - Quality, reliable connection at a fair price (even a great price with joining offers)

Moving from other Cityfibre providers with less than stellar reliability Aquiss has been the ISP I've been looking for years. It just works, no messing about, no need to contact support just great speeds 24x7.

Highly recommended - Won't be looking anywhere else.

I feel almost compelled to write this after reading the previous review slating Aquiss.

This is my second time being an Aquiss customer and from pre-install I was welcomed back with something that doesn't exist in customer relations these days an actual personal touch from the owner of a company who has been in the industry for many years and is more than well respected.

Any time I have picked up the phone regarding the one major outage I have had which ended up being a full Cityfibre outage it was Martin I spoke with and he kept me completely informed and was clearly working very hard to resolve the issue in what manner he could.

In terms of what Vodafone could offer me for the same package Max Speed on Cityfibre I am paying Less per month by quite an amount. Fair enough I've supplied my own router but I would never get this kind of personal touch or quick reply to issues from Vodafone or any other larger provider and all the other smaller providers.

All in Aquiss provide me a fantastic service.

I've been with this ISP for a while, and while the internet connection itself is mostly reliable, the support experience has eroded any sense of value I used to feel.

When everything’s working, it’s fine. But the real test of any provider is how they respond when things don’t work. That’s where this company falls short.

The main issue is with how support – particularly through Martin, the managing director – is handled. Rather than helping, Martin often comes across as defensive and evasive, using technical jargon in a way that feels more like deflection than explanation. There’s a clear lack of ownership; problems are always someone else’s fault – the hardware, the weather, third parties – anything but the company itself.

Over time, this approach has chipped away at any trust I had in their support. When you're made to feel like you're being talked down to instead of helped, and every conversation feels like damage control rather than problem-solving, it becomes hard to believe anything you're told.

For the price I’m paying, I expect a service that takes responsibility and treats customers with honesty and respect – not spin. That’s where this ISP fails.

Overall: 2/5 – Decent connection, but disappointing and untrustworthy support. You pay premium rates for below-par accountability.

No complaints here smooth switch and everything works! Account/cpanel is easy to navigate and support tickets are easy to submit.
Thanks Aquiss :)

Signed up to Aquiss on 18 Dec 2024 pretty much as soon as Openreach FTTP became available to my property. It took two months to get connected (my final activation date was 19 Feb 2025) due to a blocked duct in the carriageway outside my property but the install process was as smooth as it could have been. Aquiss kept me updated (often via direct calls and emails from the Managing Director, Martin) in every step of the process and treated me as a valued customer, with near-instant personal replies rather than having to go through phone-trees and scripts as you do with other ISPs. Openreach needed 5 visits in the end to get everything hooked up but I'm very pleased with the final install, and Aquiss were very helpful throughout the process.

I paid for a gigabit line (1000/120) and as of today consistently get that on the line. The PPPoE details were provided well in advance of activation so I can connect my own router to the ONT (Modem) and get connected.

Absolutely zero complaints. If you want the perfect(?) ISP, look no further. You pay a little more than the budget options but the service is unparalleled.

Aquiss truly sets itself apart in the world of ISPs, excelling in both customer service and connection quality. Having navigated through various ISPs over the years, my experience with Aquiss has been exceptional. After spending nearly a decade with VM, I was pleasantly surprised by the impressive speeds and the exemplary customer service Aquiss offers. Despite already having an ONT in my property in a less-than-ideal location, Aquiss arranged for a fresh installation via Openreach. The engineers expertly placed the new ONT in the perfect spot, optimising the ethernet run to my comms cabinet.

The setup guides for PPPoE connections on the Aquiss website are superb, and the inclusion of a fixed IP and IPv6 as standard are a fantastic bonus. The speeds on my 1Gbps (900Mbps) connection are consistently impressive. Although my interactions with customer service have been minimal, it is comforting to know I am communicating directly with my ISP rather than through a Managed Service Provider. This experience brings back memories of the days when ISPs were managed by people who genuinely cared about the quality of their service. Aquiss is a refreshing reminder of what an excellent ISP should be, combining reliability with a personal touch that is rare in today's market.

I was very impressed with the efficient way in which Aquiss handled my activation last week. It took two working days and caught me off-guard because I hadn't bought a router at the point the service went live!

Martin was very helpful with my pre-sales enquiry and then again when I was evaluating routers.

I should have made the move before. I was paying over the odds to a Bracknell based ISP for an FTTP connection, and it took a particularly poor response to a support call to goad me into action.

My Aquiss connection is stable with speeds as advertised and the package price is very competitive, particularly with the introductory offer.

Aquiss gets a big thumbs up from me.

No issues, everything is working as expected. Support was knowledgeable and I don't have to talk to people who parrot a script ("have you tried turning it off and on again, are you away from your wifi? etc").
The part where when I ask for help I am treated with respect is the best value for the money I pay.
Also I really appreciate the static IPv4, even if I don't use it as much, nice to have.
A big plus on the matter of great communication from Aquiss is the whatsapp broadcast channel to let customers know of any issues quickly.