Aquiss Reviews

I Switched to Aquiss because my previous ISP keeps overcharging me. All I can say is that I wished I had switched to Aquiss years ago. They have provided the Best Customer service I have Ever received from an ISP. Nothing was too much trouble for them. Martin was more than happy to talk and answered all my questions regarding switching.
Good old fashion customer service from a friendly ISP.

I've been with Aquiss continuously since 2006. I've been with them so long that I know the MD, Martin Pitt, to speak to. That isn't because I've been lazy or not considered other providers, it is a conscious choice.

I believe in the saying "you get what you pay for" and while Aquiss may be a step more expensive than other providers, their support is incomparable. If you phone for tech support then they will pick up promptly and you will speak with someone who knows the products and technology. On the infrequent occasions I have had to contact support, Florence or Martin have managed to resolve my issue straightaway or given me a reasonable timeframe for resolution.

The service is also robust. I converted up to FTTP in May 2023 and was kept informed of the process including the appointment of the BT Openreach engineer. Since then my speeds have been consistently as advertised. I am on the 160Mbps product and regularly have 150Mbps download speeds.
There are no data download limits and no transparent proxy as far as I can tell.

I also have domain and web hosting with Aquiss and there is an email reminder sent out 60 days and 30 days in advance of domain expiry. The domain pricing is in line with most other domain hosts.

Aquiss score highly because they care about the products and support.
They definitely deserve your consideration for internet service.

Been with Aquiss for a while. Aquiss is a "small outfit" BUT that reflects in their excellent service so far! Unlike other ISPs, phone is answered very quickly and responses are knowledgeable without waffles!

Many a times, their MD, Martin himself answers and his industry and IT knowledge is simply great. He does not mince words and tells you as things are - breath of fresh air! Aquiss are not the cheapest by any means but you get what you pay for.

Looking forward to a long excellent service from Aquiss.

I joined Aquiss because I was in search of an ISP that offers fixed price contracts that don't rise every April and which doesn't impose data transfer caps.

Aquiss Support has been very responsive because I made a few enquiries before sign-up and due to Openreach failing to turn up to the original installation appointment.

The service has been pretty good, with significantly lower latency and jitter than I was accustomed to, having never used a pure fibre ISP before. My ThinkBroadBand quality monitor is such a stark contrast to my previous cable ISP in how little yellow there is:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a4767dac1006055b87061dc6ff303fa51f83e0b0-05-05-2023

One month in, as a household that streams heavily and works from home frequently, I have no complaints. The performance has been good and service has had no interruptions so far.

For anyone who is capable of supplying and configuring their router, this is a pretty good ISP that keeps things simple.

Simple pricing with clear discounts where offered. Simple month-in-advance billing, no games played at end of contract, and most of all, a service that lives up to its billing.

They should be rewarded with your business.

Having jumped ship from specialist suppliers a couple of years ago in search of 1Gb speed, it is fantastic to be back to a supplier that provides not only great speeds but great service. Questions answered in minutes and configuration a breeze.

With FTTH now available in my area I have the option and speed and the great service AQUISS supply so certainly wont be going back to the usual candidates.

Speed test after speed test is 900+ and latency showing as a good 10s lower that my previous incumbent, but more importantly rock solid with no drops or peaks.

The fact they dont saddle you with or charge you for a mandated router is a huge plus for me as I am ASUS fan and it was simple WAN config change and I was up and running instantly once the fibre was live.

Keep it up guys.

Aquiss are a rare breed of old-school ‘carers’ who do seem to be bothered about your experience.

Ours was a difficult transition to FTTP. But I went with Aquiss on reputation - I’ve always believed in backing smaller ISPs with customer focus and this was borne out by my experience signing up.

I’ve been kept updated and all my questions answered and not made to feel awkward for asking them. For busy people who need information fast, this is worth a great deal.

I hope Martin and Florence get to to see this (from your now resident zoo man), and understand that I am really pleased with the service and I look forward to continuing this relationship going forward.

This is how it ought to be done. Bravo.

I've recently joined a new provider following a house move, so without an AltNet available, I looked around and found Aquiss.

Since joining, any minor hiccup obstacle has either been dealt with quickly or rectified and you always feel there's always someone on hand to deal with an issue including the big boss, who dealt with the query, they also know who to talk to and when.

Speeds are solid, absolutely no slowdown or lag at peak times and when I had trouble connecting my TP-Link router, I found an entire support webpage with a full breakdown on how to connect the same model of router - I like the 12 month contract option and there customer management system is easy to use.

No complaints and prices are in the same ballpark as they bigger providers. I'd recommend Aquiss over any of the bigger providers any day.

NOTE: I have FTTP, but an ONT was already fitted to the property by BT.

At time of writing, I have only been with Aquiss 24 hours, having opted for the Family Pure Fibre 1000.
I got a great price with their 6 months half price offer.
Their service and communication was exceptional, although when signing up for anything most companies communicate well.
The speed is 840+ at the router- which is way more than the household needs but still cheaper than the 80/20 service we had previously with Glide.

An absolute gem of an ISP. I've only been a customer for a relatively short time but I can honestly say Aquiss are are breath of fresh air. Granted, Zen were good when I was last with them around 5yrs ago but Aquiss are on another level. I have just moved house where I foolishly went with VM. Drawn into their M500 wen it was available and at the time was on a paltry 80/20 with the worst customer service.

I was actually connected with Aquiss between Christmas & New Year and was kept in the loop throughout, in fact I was still getting emails from them on Boxing day and New Year's day! Unbelievable. Their customer focus and attention to detail is second to none. I've had email exchanges with their MD, Martin who has been an absolute pleasure to deal with, always responding quickly. I think about 5-10 mins last time :-)
Yes I'm sure there are cheaper 1Gig packages out there but I suppose it can be classed as a luxury, and I'm sure much lower speeds would suffice for most and are more cost effective. Due to my wife and I WFH, with 2 kids who game / stream all the services etc then a stable, fast connection is high priority so having this, plus peace of mind that if anything happens it will be looked at immediately by your ISP is a price worth paying for. I can't see me leaving this tremendous ISP anytime soon. Thank you so far, team Aquiss!

Moved into a new apartment recently with an Openreach box installed. Looking at the long list of fibre ISPs I chose Aquiss. The reason I chose them was because they offered a 12 month package whereas most others wanted 24 months, and others were more expensive.

I have had no isses with Aquiss. They respond to support queries very fast. I am currently using their 300Mbps package and it is always nearly 300Mbs up and 50 Mbps down. Perfect for home office software development and streaming to my TV.