Daisy Reviews

Like others I was with Griffin, who were great but Daisy are a real disaster.They overcharge with no reason. No one in Customer services EVER does what they promise.

The speed never even came close to the promises. Help is non existent. Certainly by far the worst I have ever come across.

I left in February 2011 and am still receving bills and threats. They stick like a bad disease. STAY AWAY.

I was with Griffin Internet for several years until they sold us out. Griffin gave a first class service - unlike this bunch. One of the reasons I went with Griffin originally was the 1-month rolling contract; now it's 90 days notice, and at no time was I informed of this - is this legal, I wonder? Customer and tech service support is total cr*p, the exception being when you go a few days past a due date, then you get daily calls and threats to disconnect until you pay up. Charges are, by today's standards, a total rip off. They even charge me an extra 10% because I don't trust them to set up a direct debit.
My advice, then? STEER CLEAR OF DAISY TELECOM !!

Daisy seem to have a big hoover mopping up companies left right and centre, that spells one thing for me, Chaos
Therefore who owns my mail servers? who deals with my Customer service? which Network is my service running across? Can they move network IE BT/Ticali at a whim? I was with Vialtus at work and got dizzy with the amount of changes, in the end we didnt know who owned what so decided to get closer to the carriers and purchased a Virgin Media Leased line, took ages to install but its been reliable and quick, so no problems there.
My advice would be to work with ISP's that have a shorter supply chain, as it shortens the service and sales cycle.
Onwards and upwards

Hi there.

I'm a former zoo internet customer and was swallowed up by this lot. My email will not download, and it looks like a password issue at their end. Does anyone know how to get Daisy to fix this? I currently live in Australia but still use my zoo email account. As you can imagine, I can't really use the Daisy helpline numbers, and they don't reply to my emails.

Any ideas?

I too got lumbered with Daisy as my ISP, after Griffin sold us off :o(

What a thoroughly dreadful service I now get. I didn't mind paying for Griffin's excellent service; to pay the same for Daisy is a rip-off.

The 90-day (three months!!) notice period they demand when you want to leave them is the final kick in the teeth from these shysters.

Avoid them like the plague.

Recieved SPAM email about Daisy Comms from Reactiv Media on 09 Aug and have been trying to get to the bottom of it ever since. Been given the run around by Reactiv who have failed to provide the source of the data - spoken to Information Commissioner who suggested DPA Section 7

Phoned Daisy Communications customer services to ask for the email address of their CEO - they refused to provide the email address

So there we have it, Daisy Communications is building their business on SPAMMING people and refusing to provide the email of their CEO for direct complaints

Seems as though SPAM is only outwards at Daisy

I, like another reviewer had been with Griffin Internet for many years, and always found theie response, technical knowledge, and service to be impeccable, absolutely brilliant.
They then sold their customer base to Eurotel, who were aweful, consequently went bust, and Daisy Telecom picked up the pieces.

Compared to Griffin, Daisy are a bunch of ham amateurs.
If I could find an ISP similar to Griffin with the same swift support and knowledgable people I would move there tomorrow.

In a nutshell Daisy are useless.

I was persuaded to switch from BT to Daisy for my home and business phone lines, and my broadband. From beginning to end, the switchover was a nightmare - they only switched one line, cut off my broadband which I use for business, the equipment didn't arrive because Daisy seemed to have 3 variants of my address - all wrong!! I had to spend 2 hours on the phone sorting everything out - and the only way to get the situation resolved was to go back to BT!! I would strongly advise you not to use Daisy if my experience is anything to go by. I wrote a letter of complaint 7 weeks ago - since then I've chased regularly including writing to the CEO and have had no reply.

I was a very satisfied customer of Griffin Internet for almost 5 years. Then they sold their accounts to another company and I lost their superb customer service - and I mean superb. They knew what they were doing, they were based in England (a rare thing these days), they didn't use scripts - yes, they were "real" engineers.
The company that took over the account soon changed to Daisy Telecom. At the beginning of this year I requested assistance from their "customer support department" by email. It took them one week to respond to my mail - their response was to ask what was the number of the phone line I used for my ADSL service - this was in their database. I replied immediately. Then I was told to contact an 0845 number. When I asked why I should do that, I never received a reply. Eventually after 2 faxes to the CEO (not even acknowledged), a recorded delivery letter to the CEO (not even acknowledged), and three emails to "customer support" I am still waiting for a MAC (which I requested on the 26th of Jan 2010 - 11 days ago). This company clearly have no interest in their customer base - I'm moving to a company who appreciates my business.