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Full Star Full Star Full Star Half Star Empty Star
3 Reviews
Value
Full Star Full Star Full Star Half Star Empty Star
Speed
Full Star Full Star Full Star Half Star Empty Star
Support
Full Star Full Star Full Star Half Star Empty Star
Services
Full Star Full Star Full Star Empty Star Empty Star
Posted: 11th Mar, 2024    By: elFarto
Full Star Full Star Full Star Full Star Full Star
Having just moved to a new house that's only served by OFNL, I searched through the list of OFNL ISPs to find one that didn't seem to be just a basic reseller. Luckily I found Merula. Their website describing their service is frankly not great, and I had to email them to get the fastest speed (900/450) added to the online ordering service (which they did promptly).

However for that effort, I got a very fast connection that comes with a static IPv4 address, and a /56 IPv6 PD block (plus an extra /64) for a reasonable price (about the same as the other OFNL providers). I did have to email them to get the static IPv4 and IPv6 addresses enabled, prior to that I was getting an internal IPv4 address (likely CGNAT), and no IPv6, but that was sorted out very quickly.

I did have an issue initially activating the service, but that was caused by the OFNL hardware which they needed to get an OFNL engineer to visit to replace the ONT. Once they did the service came up immediately.

All my interactions with support have been with technical knowledgeable people, and even the director Richard stepping in to nudge OFNL to do something.

Time With Provider: 2 Weeks
Package Name: 900/450
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
Posted: 18th Jan, 2023    By: horiz0n
Half Star Empty Star Empty Star Empty Star Empty Star
I wanted to sign with Merula FFTP based on OFNL. Unfortunately neither they replied to my email nor picked the phone.

Time With Provider: 1 Weeks
Package Name: FTTP
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
Posted: 17th Aug, 2008    By: jwh
Full Star Full Star Full Star Full Star Half Star

I have been with Merula for over 5 years. I have always found them to be superb at tailoring packages to your individual needs. I have also found, as a home user, that they have always kept their word and tried hard to sort any problems with tenacity and eventual success. They are not the cheapest but I recommend them to my friends because I know if there are problems, they will be solved by a UK based engineer. The only criticism I have is that their admin can be a bit flakey at times. But with their recent expansion into new premises, this should improve.

If you want reliable ADSL with excellent support, then Merula are an excellent choice!

John 

 

 



Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Half Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Empty Star
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