Pop Telecom Reviews

Unlike most positive reviews that only rate “how easy was to contract POP Telecom Broadband”, this review is a REAL one, about POP-Tel SERVICE.
Like many Broadband comapanies, POP telecom hires BT Openreach network, in other words POP telecom only invoices and administer and manage your contract, in such task POP Telecom is absolutely terrible.
They ask you to send a letter to cancel the contract, 30 days notice. I sent the letter and also attached by email to “Customer services”. After a week or so they know you want to terminate the ocntract so then they call you to try to provide internet to your new address, if you’re not interested they will try to invoice as much as they can, they ignore the cancellation letter(and email) date and take the last call as a new 30 day period to termination.
I’m literally in the 8th email to the “customer services” asking to please re-open the previous emails or check your mail or listen to the call recording the first agent who knew I was terminating my contract. I doubt the invoice will be corrected as they’re palying up, make it look like very difficult for them to check their own data. Most of the companies are now working to improve “customer services”, on the ocntrary POP telecom is stuck in a decade ago mentality.

I arranged a specific changeover date with Pop Telecom who have replaced Talktalk (ugh!) as my provider. They changed the date without reference to me, causing some problems, their confirmation of my contract was slightly wrong, and they needed to refresh the phone connection to add caller identification. But their staff have been helpful and courteous and dealing with them has been such a huge improvement compared to Talktalk. It is early days but I'm certainly delighted to be free of Talktalk!

Moved from BT to Sky in an effort to resolve the slow broadband speed
Then moved to pop telecom and boom problem solved
Signed up and got exactly what I requested with super fast broadband.
Thank you for finally providing a service I can use since no one else could

I transfered my service from EE to the Big Broadband Warehouse. I signed up for their 76Mbs Fiber-Optic broadband with weekend calls for £12 a month plus £16.99 line rental. I did the transfer through USwitch on 26/08/16.

On the 31/08/16 I got an email off them saying, "Your contract with POP Telecom has now started and your services will be completely transferred to us within 7 working days." A few days later I got a telephone call from them saying, EE have refused to transfer your telephone number to us, but we can give you a new number, but it will take a bit longer to set up. I rang EE, who said "they never refused to transfer the number."

On the 05/09/16, I got a bill from The Big Broadband warehouse charging me for:
*Landline assurance. - I never signed up to that.
*Delivery for the router £6.99. - I paid for this when I signed up.
*Superfast broadband connection fee of £30 - I paid for this when I signed up.
*£6.77 for 2 weeks Superfast 76 Broadband Unlimited - I never had any broadband.

Also on the 05/09/16 - the letter that came with the bill says, "Due to the exchange your property is connected to, your fiber optic order will be placed once your telephone line and broadband service has been successfully connected on the above date. Until your fiber optic installation, you will have standard LLU broadband. You will receive further confirmation regarding your connection once Openreach have acknowledged this order, in which your speeds will increase anything up to 76mbps."

On the 16/09/16 an email from Pop Telecom said, "The transfer of your services are now complete and your line and calls are with POP telecom."

I received a letter on 07/10/16, dated 03/10/16, saying an engineer will call on 11/10/16 to install my broadband. The engineer did his job, and I asked "what speed will I get." The engineer said, "You will get just under 20Mbs as your just round the corner from the cabinet." I said, " I ordered 76Mbs broadband" He said, "you will have to take that up with the Big Broadband Warehouse, I have put in what they have ordered"

I rang Big Broadband Warehouse and they promised me the 76Mbs would be connected by the end of the day, blaming BT for the mistake.

It is now 22.18 and my broadband speed (connected via Ethernet cable) is 18.42Mbs.

This company is a nightmare, to say the least.