ISP Reviews by AlanD

Living in a tiny village, all of us with old, long copper exchange-only lines & still with no prospect of fibre anytime soon (max achievable speed currently of 4 mbps), the choice of ISP when I decided to join IDNet was somewhat limited. But it turned out to be a good one & worth it for the superb customer service alone - & with upwards of a dozen power cuts each year plus occasional direct lightning strikes, I suppose I've needed to seek the advice of their support personnel a bit more than most.

Always helpful, patient, friendly, knowledgeable & easily accessible by phone (one or two of their tech support folk in particular with encyclopaedic know-how) & several times going above & beyond to sort out complex problems, plus reasonable & competitive charges, has meant that my broadband service with IDNet is one less thing I have to worry about from day to day.