ISP Reviews by AmeliaArcher

Sabotaged our current network cable and left us without any internet access.
So disappointed after reading amazing reviews about this provider. The engineers visited us to install their network. Not only were they unable to connect us, but they also shredded the cabling laid by our previous provider, which left us with no internet access at all. Accidents happen, and if Zen had then prioritised reparations for the damage caused by their engineers, I wouldn't have left a negative review - but they have scheduled us for the middle of next month leaving us with no internet access for several weeks. I have communicated with them the urgency of the situation given that we work from home and need internet access for our livelihood. The only acceptable response after causing damage to a customer's property is to immediately fix the damage they are accountable for and I am deeply shocked at Zen.