ISP Reviews by andylaaauk

When we first signed up, I was pleased with our connection, ran a speed test and we were syncing at 16Mbps, however this was short lived as when we started to actually use the connection we suffered frequent disconnections and the sync speeds were heading through the floor. The problem was traced to a problem connection in one of BT's cabinets, up to this point freeola support couldn't really be faulted. After this was sorted speeds appeared to go back up, but alas, this was also short lived, again when the connection was used to capacity, again disconnects, I have explained the situation and tech support said they would make some changes to the connection to alleviate the problems, however since they have made the changes, pings are laughable and sync speeds again have fallen, to where they are at the moment 6Mbps, our property is within easily within 1.5km, therefore this speed is unacceptable. Freeola, after replying once to say this is possibly the fastest speed we can expect, seem to have taken to not replying, let alone trying to sort the situation out.

All I can say at this point is for years I enjoyed a rock solid braodband service from UKFSN that is an Entanet reseller as is Freeola, Freeola just seem to be incompetent in every sense of the word.

The service so far from them, seems to be an illustration of why the UK is so far behind when it comes to Broadband.

I will be requesting my MAC and migrating from these clowns as soon as possible.

as of 2016 still ongoing issues with poor line speeds now down to 2Mbps, whereas it had been a reasonable but stable 10Mbps for most of 2015, they are still blaming my equipment - they are a total shambles, technically inept (making a few tweaks and hoping for the best), now they want me to take up the matter with BT. IT IS FREEOLA I PAY FOR MY BROADBAND SO WHY SHOULDN'T THEY BE ABLE TO SORT IT OUT. Really if your thinking of changing ISP's, for the love of god, avoid this one like the plague.