ISP Reviews by antony_fry

Virgin have been very unreliable from mid Nov 2020 to mid Jan 2021 with frequent instances of intermittent internet service and last night today (21/01/2021) full service loss. They are competitively priced, fairly fast I’m on an 100Mbps package but that’s down link and not guaranteed.
It’s very hard to get in touch with Customer Service and we had a message that ‘ we’re aware of a problem in the W5 area but is very complex and may take longer than usual to fix.
VM do have a number of tools (WiFi Coverage checker and network status based on postcode but very poor communication about fix times.
They only pay £8/day for complete service loss and you need to go through their complaints procedure to get any compensation for intermittent problems.