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The following page displays a list of all the broadband ISP reviews posted by bcbcbc (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by bcbcbc

 TalkTalk Business (Broadband Fixed Line)
Posted: 13th Dec, 2010    By: bcbcbc
Half Star Empty Star Empty Star Empty Star Empty Star
Almost Identical to other (Nildram) reviews..(Sadly)

I've been with Nildram for 4 years now (They were very good)
BUT its Now Opal
& in the last MONTH their service has been completely unacceptable.

I used to connect at 6+ Mb, & at Peak-times this decayed to 5+ Mb.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
but after Mid November I get about 0.5-1.5 Mbs during peaktime
(on various speed checks sites at different times, and different routers.)
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

After Multiple (Over 10) calls, & racking up over 180 minutes with support, They still don't 'get it'.
Opal seem to think that because they buy their service from BT (IPStream) the reduction in throughput is NOT their problem,
& that this customer experience is still OK and 'acceptable'.

I Don't care what they consider as acceptable,
one day their service was fine, & after a major outage in Scotland, the service has been VERY POOR.

Lost all patience now...
I'll be contacting Opal by end of play Tuesday if it hasn't been resolved for a MAC Address.

Really disappointed with their 1: Attitude, 2: their systems for customer service & 3: for Problem resolution.

Will Update on how this pans out & how long it takes for a MAC address to be sent. Which is sadly how this is likely to end.

Best Advice....Think carefully if you are considering Migration TO Opal.


Time With Provider:
Package Name:
Value
Full Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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