ISP Reviews by Busa

After some 2 years of being with PlusNet I had to raise a fault on 7th Feb 2016 as my upload speed was below the Min FTTC A Low range, this is still on going some 13 weeks later.

After Openreach visits on 11th, 21st & 28th of April all they managed to do was drop my download speed from 49Mbps to it's current level 34.8Mbps on an 80/20 service.

After complaining to Andy Baker PlusNet's CEO I managed to get a Complaint's Advisor assigned but so far all I have been offered is to leave PlusNet penalty free, put up with the 29% drop in speed for the same cost, drop onto a 40/10 service while staying in contract then once the contract ends drop to their 40/2 service.

PlusNet have basically failed to get Openreach to correct the issues they have caused and now advise I will have to pay for a further Openreach visit if they fail to find the fault they caused in the first place. My upload and download are now less than the FTTC A Low Range, ping had almost doubled, attenuation has increased and power levels on the line have dropped!

AVOID PLUS(MINUS)NET LIKE THE PLAGUE. They don't care about you or the service they provide and their advertising is totally misleading.

PlusNet - We'll do you!