PlusNet Reviews

We had FTTPoD installed by Cerberus who were brilliant but expensive, and stuck with them for 4 years. We switched to FTTP from PlusNet and we are just coming up to 2 years since transferring over to them. We dropped a tier, from 900 to 500mbps, but even so, the responsiveness of the service can be a bit hit and miss at times. I assume my traffic is going via PlusNet's infrastructure in some way, and something in their network is causing the issue.
They don't support IPv6 particularly well, which is disappointing. We got a deal for £35-ish a month but it's gone up over the contract period to £42 a month. Standard at contract end will be £62.
Overall, we've had no major problems, but I'm 3 months out from renewal and thinking of writing off those three months so I can switch back to Cerberus.

UNBELIEVABLE, I had Plusnet for years and switched to business plusnet a few years ago. around October they started warning me their business service is ending and I need to migrate away, I was given a termination date of May 3rd 2024, so I did move away. when I log into my account it tells me my FINAL bill is April. on May 3rd my service terminated I cancelled my direct debit on 5th. Today I get a txt from them saying they havent been able to take a payment and asked me to login and pay a bill. I called them to tell them that they have already cancelled my service and my final bill was April and that I would not be paying for something I am not getting. The guy I spoke then said but they havent received a cancellation notice off me. I replied why would I send a cancellation notice when you have been telling me for months that you are terminating my service. He then said there is still a line charge to pay for and now that I have told them I have moved away he would cancel it but I would still have to pay the bill. I refused again to pay for something they terminated and have given me a Final bill in April. He then said if I dont pay in 14 days they will pass it to debt collectors. They can do that as far as im concerned, I will rather pay a solicitor to fight it for me than pay for a service they terminated and that I am not receiving, unbelievable attitude from them.

Nine minths down the line and no problems so far. Never had cause to use the support service and so I am unable to comment on that, hence I can only give an average rating.

Equally, it's no better than I expected, not fast but no slouch either so, just as I thought it would be. So, all-in-all, I don't see any reason to complain and also no reason to rave over things.

It's a fair deal. However, when I come to the end of my current contract, and they want to ramp-up the costs in a stepwise manner, I could very well find mtself looking elsewhere, as it will then become an expensive service.

I'm not using any of their services and so am unable to comment. Hence I can only give an average rating.

Repeated issues with speed on 2.4ghz…
Repeated issues with speed on 2.4ghz channel, when a static IP is added this cures problem and I am told there is an issue with their routers and exchange. When I call I get the same set of standard excuses of not having a guaranteed speed despite the fact that it runs at below 1mb when on 5ghz it is 50mb. I have to get very grumpy to get them lo listen. Terrible customer service, terrible broadband.

When it works it's OK but god forbid if there is a problem. took them a MONTH to sort it out, no phone or internet. Excuses were like joke out of a Xmas cracker. I know a bit about telecoms (worked in IT for over 40 years) and the excuses just did not add up (basically lies).

Then to add insult to injury, when I changed suppliers they messed that up and I lost my landline number and charged me for the privilege!!

Should be renamed to Zeronet or better still Minusnet.

I took out a fresh 18 month contract and was told by the agent it was fixed at £25 no increase due to CPI, RPI etc. I asked for a confirmation email and after recieving this I commenced with the new contract. Roll on a few months and they increase my contract by the CPI and rpi. I complain and they ring to to tell me sorry the advisor was wrong and I could have £25 as a sorry. I explained that wouldn't cover next march's increase and why should I have to pay for their mistake. Only to be told that's as good as it's getting and I would have to now go into to deadlock and speak to the ombudsman. It's not even the money it's the principal. Disgusting company with underhand illegal selling practices. They should be fined for such lies. They used to be great until BT took over, now they're too big for their own good. This is the last time BT or Plusnet will get my custom. YOUVE BEEN WARNED READ 1000'S OF COMPLAINTS!!!

You might as well be talking to your garden gate! these people have NO customer service complaints dept, you can complain to the relevant dept and they will investigate themselves!! WOW im sure this will wont be bias!!! Did you know if you have a broadband fault and they are unable to fix it, you will asked if you want to leave!! FIX IT? NOOOOO get rid of the customer and move on its much easier!! try getting a transcript of the telephone conversation! they send you a link to fill in a form, but thats lost within 23-30 other links within links!! Its despicable and shameful........"WE will do you **** or just get rid of you!!

I left my previous provider as I was notified of a price increase, so after doing various price comparison offers, chose Plusnet (WOW !!! WHAT A BAD MOVE THAT WAS IN RETROSPECT), the transfere was fine, prior to going live a statement of consent was sent to confirm I was guaranteed a min download of 45mg but was expected to be in the realms of 55-66mg even though my line has the capacity of 78mg as my previous provider advised. Like most people over the last 12 months I derive most of my entertainment from streaming services or gaming platforms. My first complaint was on day 4 of going live, one of the apps on my tv I used for streaming films wasn't working, because I have another network with another ISP I swapped ethernet cables over and low and behold the app worked. Raised complaint to Plusnet, Plusnet advise 'not us guv, its your app', ok. 7 days later logged on to my lappy to go on to my gaming site started playing and within 30mins noticed screen judering followed by buffering, I swapped over the cables and again everything returned to normal. Logged a complaint no response.Following that experience I set up laptop to monitor dowload speeds over 48hrs appalled find I was only getting between 48-54mg, I complained yet again, and was told 'that's normal', fustrated after 6 weeks I asked to cancell and was advised yes for £150.00 as no breaches of service had occurred.

This was my 2nd phone call regarding speed problems, I pay for fiber optic broadband but in the evenings I can’t even use my facebook

Have been a happy plusnet customer for many years but this year service levels seem to have dropped. They only recently discovered that their automated system hadn’t applied my discount over last 12 months or so. Have had a few speed issues this year too so time to move to another isp in January.