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The following page displays a list of all the broadband ISP reviews posted by Cadoc (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by Cadoc

 Virgin Media (Broadband Fixed Line)
Posted: 24th May, 2017    By: Cadoc
Full Star Full Star Half Star Empty Star Empty Star
As I write this, I am approaching 3 months since I've switched from Sky to Virgin. The good - I consistently get MUCH higher speeds now, literally 4 - 5 times higher.

The bad? The service is absolute garbage. I get 1 - 2 minute drops several times a day, on both of my computers, both wired and wireless.

I've had two techs come over. The first one literally did nothing and said everything was fine. The second, just today, was a lot better and replaced some cables, but still didn't fix the problem.

I must have contacted customer service a dozen times by now, and they're simply *horrible*. I have been told numerous times that I am not really have any issues, that there's nothing they can do, that everything is working fine. I was on the verge of cancelling, when the support person promised a "broadband specialist" would contact me in 2 weeks to troubleshoot the issue. He never did.

The bottom line is - 3 months and my internet is still awful. Stay away. Sky might be slow, but it's actually functional.

Time With Provider:
Package Name:
Value
Full Star Full Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Full Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Empty Star Empty Star Empty Star Empty Star
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