ISP Reviews by cae

I initially used Daisy through the FSB whom provide telecom services through Daisy. It was meant to be an effective system in both service and cost.

I didn't bargain for what I received. It seems a similar story to other reviews. Erratic billing meant I was paying £47 a month for a service I was told would cost £14 all in, as a special FSB deal.

That I could deal with so long as the service was good - but the line was constantly erratic to use. You could not use the telephone and internet at the same time, even though I had the latest hyper fast lines fitted.

The real crux came when I transferred by bank account. I informed Daisy, whom stated they were unable to action over the phone and they would send a direct debit mandate, and asked I just send a cheque back with the new mandate.

I called for a second, as after nearly three weeks had received nothing but reminders. It arrived two weeks later, and duly sent of the cheque.

They cut the line off during this time( 5 days after I called for a second mandate), even though it was only technically two weeks in arrears - and that was because I was waiting for their forms. Their 'notice' was a telephone answer achine message left on a line that was not working anyway!No emails or official warning in writing...just a message that was never recorded as the phone could not receive calls.

I complained, and their 'records' were quite inaccurate, only fitting in with their 'recovery' proceadure - no customer sevice exists here.

They had cashed the cheque that brought me up to date,yet claimed that no mandate was ever asked for, sent or returned - yet I had confirmation of the mandate being received by another operator.

Erratic, expensive and cannot be relied upon for business use - go with a main stream company - it has cost me thousands in lost revenue and they really do not care.

I have played with the Cowboys, now going over to the Indians!