ISP Reviews by chris667

I have had quite unremarkable broadband from Andrews and Arnold to my dad's house (and formerly to mine) for a few years now. I can't say much about it as a service.

When it has worked (and that has been the vast majority of the time I've been with them) it has been OK, if expensive. The line is Openreach's, so I can't really judge them on what they don't provide.

I have to say the supposedly best-in-the business support has often felt patronising, inefficient and has required me to escalate my support enquiries to management via the "extra help" email twice. The first-line support engineer I contacted told me that "Openreach weren't fixing faults with copper phone lines anymore" which management acknowledged was untrue.

Now they tell me they can't supply my old service and I have to switch to " Superfast VDSL" at £45/month. I had been waiting for full fibre to arrive but it's the impetus I needed to leave them, and I'm relieved, frankly.

I might not get better support with another company, but I don't think they represent the improvement you would think they would from reading the reviews here.