I have been with Home Telecom for 3 years now in 2 different properties. I moved address with them last year and upgraded to the 80Mb fibre package. Overall the move went very smoothly, I had a slight issue where the BT Openreach engineer did not turn up because he decided to install the fibre at the cabinet even though an appointment was arranged. I was frustrated that I waited in all day so the Home Telecom team escalated it with BT and an engineer came out 2 days later with the Fibre modem that he should have brought. The staff there were very helpful and apologised for the issue as well as resolving it quickly. The quality of the service I receive is fantastic and I am loving my new fibre connection. I would highly recommend them (which I have done) and I am enjoying 12 months’ discount off my package for recommending my sister and friend.
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