Home Telecom Reviews

I’ve been with Home Telecom for just over a year, and I’m very happy with the service. The internet is fast, reliable, and lets me do everything I need without any issues. Installation was quick and whenever I’ve had a question, their customer support has been friendly, knowledgeable, and easy to reach.

There have been a few minor hiccups here and there, but nothing that’s made me regret my choice. I’ve recommended Home Telecom to friends and family.

I’ve been at Home Telecoms for 2 years and during this time I’ve only had 1 issue which was to do with the router. When I phoned the support team the staff memeber who picked up the phone was polite, friendly and guided me through exactly how to fix the router. With the issue being resolved promptly over the phone, i’m very happy with the service I’ve recieved!

poor customer service,hefty prices

I didn’t have the smoothest move, but since finding out gigabit went out of business I’m glad I wasn’t cut off!! My speeds really dropped but I spoke to Charles and RJ in support who was brilliant and they kept me updated with emails and text as they needed redirect my network traffic to stop me getting cut off, it’s fixed now and they gave me a month free. The time on hold could be better but at least you get through to someone in England who can actually help and cares. Thank you!

Home Telecom used to be good when I joined them over 5 years ago but the customer service is now appalling. My ADSL connection has never been good but is now constantly dropping so I rang this morning to ask them to dial it down so at least I can keep a small constant connection but when they finally answered after 35 minutes on hold I got cut off! I believe this was deliberate because I started by pointing out (politely) the amount of time I had been on hold.

In summary, they may be reasonably priced but don't use them if you want to get through on the phone. If I could give less than 1 star I would.

After being sold out by GigaByte Networks and now having Home Telecoms as my current provider, my speeds have halved, the connections drop out all of the time and is even worse on a weekend.

This company needs investing. How they even have a 1 star rating is amazing.

This company has a lot of one-star reviews across various review sites for a reason, they are absolutely awful.

Their billing system does not work properly and can't always handle 99p correctly. When other reviewers mentioned this I couldn't believe it but I kid you not.

Their support line is always swamped so expect an hours wait to get through. If you do persevere then be prepared for platitudes and assurances but very little else.

If you send an email expect to wait many days for a reply, if you get one at all.

If you have any complaints then you're out of luck as they are not registered with the ombudsman, only the toothless 'arbitration service'. Oh, and the complaints section on their website doesn't work properly.

Their 'web portal' looks like it was made a couple of decades ago, it has no modern security features, no option to secure your account with multi-factor authentication and no accessibility support.

Even BT are better than these guys!

I was forcibly switched over when Cuckoo decided to sell a portion of their customers mid contract with no warning. When I log in to their portal I can see almost no information about my account, I can't change or cancel. The website in general is very poor. I will be leaving as soon as possible.

The customer service team deserves a special mention. They are prompt, courteous, and genuinely eager to solve any issues. I had a minor billing query, and it was resolved quicker than I anticipated, with the representative going above and beyond to ensure my satisfaction.

Overall, I would highly recommend this broadband service to anyone looking for a reliable and high-quality internet connection. It’s a solid choice I work from home a lot in the evenings doing graphic design while my husbands gaming and it doesn’t struggle with my massive file downloads

I’ve been with home telecom for 4 years now and have only just had to make use of their 24/7 support, thank you so much for fixing my issue while I was on the phone on a Friday night when my teenagers had a gaming party. Life savers! Great service. First time I’ve ever had to call them.