ISP Reviews by davidcraig

A couple of weeks ago I informed plusnet that my mum had passed away and asked them to give me a few days to get

things sorted out on her plusnet account. They have done nothing but harassed me... phone calls, emails, letters -

all over a £20 payment.
Today they phoned up asking to speak to my mum? I told them again that she had passed away and asked for a manager

to call me. I was not happy. They sent a further email today:

email :
“Dear Mrs X
We emailed you recently to let you know that payment for your account was due on 11/05/2010.
Because this payment has not yet been made, an administration fee of £5.76 will be charged on your next

subscription payment.
Also, any non-emergency calls you make will now be transferred through to Customer Services, who will be able to

help you.
Your incoming calls will not be affected.”


I have now emailed them asking for the customer service director to give me a call.
They are behaving like a bunch of mindless, heartless, disrespectful morons...