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The following page displays a list of all the broadband ISP reviews posted by Derek (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by Derek

 John Lewis Broadband (Broadband Fixed Line)
Posted: 04th Apr, 2017    By: Derek
So far very happy with John Lewis Fibre Extra.

Decided to move away from Sky Fibre Pro and Sky Talk. Sky's service has been good but annual rigmarole/hassle of chat with retentions about subscription cost wasted too much of my time and this year was still ending up over-priced.

So timeline was: signed up online for JL's Fibre Extra on 3 March 2017 on JL website; also spoke to JL on 3 March 2017 as concerned about port of my longstanding landline number from Sky; letters from Sky on 20 March 2017; and switch of landline and broadband from Sky to JL on 3 April 2017.

My biggest concern was about cancellation of landline as JL's Ts&Cs online said I might receive a new number and not be able to retain landline number - same landline for 20 years (1st with BT, then Be, then Sky). Happily my old number ported from Sky successfully on day of switch 3 April 2017 (just went dead for an hour and then reconnected).

Broadband speed has been stable for last 24 hours - upload 19.9 Mbps, download 72.8 Mbps (24 hours earlier with Sky Fibre Pro, it had been upload 19.9, download 66.9 Mbps).

Router is ZyXel (VMG 8924-B10A) which has dual band, ac/n, VDSL2, VOIP, USB, 3G back-up etc. Generally v happy with it so far as good range of menus and controls if needed. (As an aside, I was away when courier delivered router - courier left note through door that had placed it in my empty dustbin outside - seemed high risk strategy as I came back to find it only 24 hours before the bins were emptied - but it was there and all was OK!)

Set-up of router by me on 3 April 2017 needed a call to support after a couple of resets of the router by me were not enough to get internet working. My call at 9pm that day to support connected via short telephone menu within 60 seconds. Support rep was a charming Welsh lady called Llinos who was very friendly and succeeded in clearing line within 15 minutes and line has been stable ever since at about 73 Mbps down. All good and rather heartening.

Pricing for Fibre Extra is a lot better (about £12pm) than Sky Fibre Pro and the basic Sky Talk, with real added bonus for Fibre Extra of free bundled Evening and Weekend call plan. Combo of the significantly cheaper price for the (up to) 76Mbps service, plus the Evening and Weekend call plan, was decisive for me in switching after lack of success with Sky retentions.

All in all, the move from Sky Fibre Pro to JL Fibre Extra was simple - online switch with no engineer visit required and pretty much plug and play with the router (plus one 15 min call to nice support team on day of switch). Added bonus of transparent pricing and flexibility for a single static IP address for just £5. Just hope it remains stable and fast in longer term but encouraging start - fingers crossed.



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