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The following page displays a list of all the broadband ISP reviews posted by dhillonk (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by dhillonk

 uno (Broadband Fixed Line)
Posted: 21st Dec, 2016    By: dhillonk
Full Star Empty Star Empty Star Empty Star Empty Star
Was good when I first started out with uno. Stable 6mbps connection. Every 3 months or so since. had issues with lots of fails. Contacted uno and all they did was increase SNR and therefore speed. Today, still getting load of fails and speed is down to 1.4mbps. Internet is virtually unusable.

Support just puts it down to EMI and they can do nothing. Never had the issue when I was with BT, Either BT are screwing uno or vice versa and that, in tuen, is screwing me. God knows. I am at a total loss at what to do.

Extremely disappointed in comment from UNO below. I reviewed based on a "dead end" reply I received on the 16th, I quote

"All we can do in this station is what I outlined earlier i'm afraid. I wish we could do more or magic a cure but we've ruled out everything to that possibly can be."

Uno offered and engineer visit on the 20th to which I have not yet had a chance to reply till today!


Uno suggest FTTP, at a cost of cousre, but they do not do it. If they had bothered to check, I cannot get it either! Happy to pay but.................
ISPreview Sanctioned 'Right to Reply' (RtR) by uno Follows (DO NOT REMOVE) Related Rule(s) - http://www.ispreview.co.uk/rules.shtml#3 We're sad to read the comments from this customer. We have worked with him for a period of time trying all possible options to stabilise the line as would be logical to do so. One such option is to increase the margin temporarily to see if this helps.

As the data indicates the line is suffering from noise bursts or interference, we have offered an engineer visit but as yet, the customer has not been willing to do so. Due to this, our ability to resolve the situation is limited.

Whilst we did look at the other options possible to him, we did make it clear that FTTC would not give any benefit (as the estimate was lower than ADSL) and FTTP was possible but not available from us.



Time With Provider:
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Full Star Full Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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