Signed up to Zen back in 2016, with no issues in tow. Was your typical 70/20 FTTC connection, but kept my eye open for development.
Then in 2021, they called up to enquire about FTTP (after I asked for such a call when FTTP became available) and I had an engineer booked for the next week.
The install went fine. The lad asked where I'd like the line to come through and bob was the uncle in a couple of hours. 914/110 connection was live and has been uninterrupted since. There's really not much else to say, no drama's or anything.
However, Trooli have now gone live in my area (Cupar, Fife) offering a synchronised 2Gbps connection. I called up Zen to see if there were any updates about the use of Trooli's lines after reading about the wholesale deal, but (understandably so) there were no further details.
So, whilst Zen have been nothing but reliable these past years, I'm going to switch over and have a shot with Trooli.
Time With Provider: 8 Years
Package Name: Unlimited Fibre 2, then Full Fibre 900.