ISP Reviews by emir

Updated Review: Thanks to the customer service team for their efforts during the 20-day outage. Even though I was frustrated throughout, they managed to keep me calm and provided consistently excellent support, which deserves 5 stars for their professionalism.

The first Toob engineer’s assessment was accurate, pointing out that the issue might lie with the outside box. This was later confirmed by the CityFiber’s Network Operations Centre, which found the fibre box was attached to the wrong address, causing the service issues.

On the other hand, the CityFibre engineers didn’t perform thorough checks during their visits, only visually inspecting the equipment and concluding the issue was internal. Replacing the internal components didn’t fix the problem, delaying the resolution.

Nonetheless, I was compensated more than enough for the inconvenience, and once again I appreciate the customer service team's effort to handle everything with care. Toob’s commitment is evident, but I hope their network supplier steps up to match their level of service.

Initial experience: I’ve been without internet for over 20 days now, and despite repeated attempts to get the issue resolved, I’m still waiting.