toob Reviews

On Sunday afternoon 28 June (2026) Toob service went down in my area. Some optical outage [ led “Optical” solid red on the ONT Adtran ] . 2 days later we are still none the wiser, still no service, no one from Toob has shown up yet. If you want to reach them, you have to wait about 30 minutes and you get nothing anyway on the phone, just soothing words. What kind of service is that ? Very disappointing. Plus the fact that I was forced months ago to pay for a fixed WAN IP to fix problems caused by their GCNAT architecture. They squarely refused to let me have this free, even though it is clear that the problems I encountered ( mainly with MAC laptops ) stem directly from the GCNATs. I don’t recommend Toob at all. Terrible..

I placed an order with toob on 30 April for installation on 6 May at my new home. The installation did not happen.

I considered cancelling the same day, but continued only because toob told me in chat: “once the issue is resolved, there should be no issue with providing the service to your address.”

I then waited more than six weeks, buying mobile data so I could work from home. During that time, the updates said contractors were scheduling and carrying out works to resolve the installation issue, so I reasonably believed the order was progressing.

On 18 June, 43 days after the failed installation date, toob finally said: “it isn’t possible to provide service to your address” due to permission issues with external works.

The issue is not just that they could not install. It is the poor checks, poor expectation-setting, and the fact I was reassured not to cancel, then left waiting for weeks before being told service could not be provided.

If you need broadband for work or cannot afford weeks of uncertainty, I would not rely on toob unless your service is already live.

Update, Still extremely happy with toob.
The few outages that have happened, I feel they were communicated and fixed in a timely manner. Unlike certain other providers who deny the issues.

I have been with Toob since may 2021.
Full speed 24/7
Fantastic support who will call you back to check if your issues are sorted.
No regrets leaving VM.

Updated Review: Thanks to the customer service team for their efforts during the 20-day outage. Even though I was frustrated throughout, they managed to keep me calm and provided consistently excellent support, which deserves 5 stars for their professionalism.

The first Toob engineer’s assessment was accurate, pointing out that the issue might lie with the outside box. This was later confirmed by the CityFiber’s Network Operations Centre, which found the fibre box was attached to the wrong address, causing the service issues.

On the other hand, the CityFibre engineers didn’t perform thorough checks during their visits, only visually inspecting the equipment and concluding the issue was internal. Replacing the internal components didn’t fix the problem, delaying the resolution.

Nonetheless, I was compensated more than enough for the inconvenience, and once again I appreciate the customer service team's effort to handle everything with care. Toob’s commitment is evident, but I hope their network supplier steps up to match their level of service.

Initial experience: I’ve been without internet for over 20 days now, and despite repeated attempts to get the issue resolved, I’m still waiting.

Review for my mother's Toob internet connection in Southampton. She's had it 9 months now and it's been rock solid. Only two very brief outages since install. Compared to her previous Talktalk 10mbit "exchange only" ADSL connection, it is night & day!

Install was painless. They turned up when they said they would, used a cherry-picker transit van at the distribution pole then a ladder at the house. They routed the cable where we wanted it to go, cable tack gun along to the ONT (Adtran SDX621i).

It's pretty sweet price wise too @ £25/month. Using the static IP option (£8 extra/month) as I run remote services at her place for remote support. Whilst their Sagemcom router is basic, it delivers reasonable 2.4GHz WiFi coverage (5GHz is quite short) and Ethernet gives full 950mbit symmetrical speeds. Dual stack IP4/IP6. Latency is always low. Thinkbroadband monitor is set up and it's usually sat between 5-8ms even under load. Traceroute of various destination addresses show they are using NTT for some backhaul links.

Apparently it is easy to use 3rd party router if desired but if there is an issue, they'll want you to reconnect the Sagemcom for diagnostics.

Customer services have always been helpful when calling them. They honor the "refer a friend" scheme with £25 Amazon vouchers for both referrer and new customer. Cant wait for them to reach my part of Southampton!

I was watching toob for a while as they expanded over Southampton. They offered speed much faster than Virgin (the next fastest competitor) at lower cost than any other provider for any speed £25/m. Once my Virgin Contract expired I booked in toob. They have an 18 month minimum contract for the £25/m plan which you can cancel with no additional cost if you move and they can't provide service there (or £33 rolling). Perfect.

Installation was done, speed was fast. Getting ~950mb over a good quality ethernet cable. When I had an issue (a small issue) I called up and got through to someone lightning fast, they said they would have a resolution with an amount of time, all fixed, they even called me after to confirm things were fixed. Fantastic customer service. When theres downtime I get notified weeks in advance and it all goes smoothly.

If you are considering going with toob, do it, it is fantastic.