ISP Reviews by honestreview

I joined Supanet many years ago when they had just started out and signed up to an all-inclusive broadband contract for £7.99, this then increased to £9.99 as they added a AV charge (without my knowledge). Service was not great, the web service is probably par with 90’s browsers, which I put up with. Gradually the bill started to double and treble at times, I rang them to complain as I was on an unmetered tariff and got some money refunded to me. A few months ago I noticed that the charges had again started increasing, I spoke to their customer service team members on numerous occasions who said I had signed up to a new contract capping my usage to 15 Gigs. Why would I agree to such a deal in the first place? I explained that I had signed up to no such deal and asked the lying toe rags to prove it. They said they did not have any paperwork and there was a verbal contract in place and then had the nerve to offer me a contract at a much lower tariff for a 2 year period!. I said I was going to make a formal complaint in writing which I have done so. I will take this cowboys to court if I have to as their behaviour has been nothing short of shoddy. They have lied to me, as far as I am concerned, obtained money from me under false pretences and wasted my time! Avoid making the same mistake as I did by trusting them to take the correct money from my account!