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The following page displays a list of all the broadband ISP reviews posted by hyperopticsuck (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by hyperopticsuck

 Hyperoptic (Broadband Fixed Line)
Posted: 30th Jun, 2020    By: hyperopticsuck
It shows that a lot of these reviews on here are fake. Their service is POOR, POOR, POOR. Don't use.

Hyperoptic installed it, went fine, they arrived on time. Since then the connection has been horrendous. I've challenged them on this and they told me to upgrade. This will solve all of the problems and guess what, it didn't.

In subsequent conversations they were patronising and condescending telling me that walls slow down the connection. From what I know, everywhere has a wall. Then I was told if something blocks it like a wall you can expect really terrible wifi. This is exactly where their engineer installed it, by a wall.

They then said they would do some things to increase the speed, they actually made it worse. Their support team then blamed me, even though everything is all in their hands and said there was nothing else to do, even after they now charge me more and forced me to mail them back an old router which didn't work.

In addition they have now asked me to buy a wifi extender at my own cost.

POOR, POOR, POOR.

Time With Provider: 1 Years
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