ISP Reviews by inthezone

The lack of response to faults has been really dire and it doesn't seem to matter whether faults and problems are reported via phone or email, they just don't respond or resolve things. We live in a rural area a long way area from the exchange and cabinet so having battled with slower than slow ADSL speeds for years, we finally decided enough was enough and switched to satellite at considerable extra expense.

As previous threads have reported, initially things seem quite promising, aside from the latency which is a pain but would be acceptable if everything else worked ok but it doesn't.

We have been unable to access key sites such as Lloyds, DVLA, survey monkey, Santander, M&S, Experian, Wordpress and Waitrose to name a few and get the same error message: This site can't be reached. The connection was reset' - this has been going on since June.

We've had an engineer out to check our satellite alignment - no change. I've since been waiting for a resolution and chased and chased to not get responses to any emails or phone calls returned. The last conversation one of their advisors said the problem was linked to Prolexic who control spam/phishing problems for major sites and our IP may have been in a range that they have blocked but still no confirmation or resolution.

The biggest bugbear though is the company's atrocious customer service which has been one of the worst I've experienced and the fact their recorded greeting says they are committed to giving you the best possible customer service or words to that effect is frankly laughable.

No way on earth would I recommend Avonline. The only reason I haven't yet cancelled and changed supplier is because we are possibly moving and I don't want to take out a new contract until we move.

Also, the data limits are a real pain and buying extra is very expensive and doesn't buy you nearly enough to last a month. We are not even heavy users as no kids, just 2 adults using email, internet and a bit of music+Netflix streaming but hardly anything and nowhere near as much as we'd like as the limits are too restrictive/costly.

Just not worth the money/hassle in my experience.