ISP Reviews by james86

Titan ADSL started off really good great customer support that was friendly and keen to help, with good speeds for my area.

Now within the past six months they have changed from one of the best ISP's I have been with to the worst by far! For 3 months they have had no phone support and blamed it on copper theft on their line (Doubt it would take 3 months for that to be sorted!?)

Next they added extra costs to my bill for 18 months, costs for services that were optional and i asked not to have, once i found out about them they told me each month they would refund them and eventually refunded 2 of 18 months worth.

But mainly the worst problem has been my net, it has been running at 128 Kbps on a 8 Mbps line, Of course this was BT's fault (local exchange) not Titans yet strangely I live in a small village and spoke to other residents and found their net to be fine apart from one person who did have net problems, and that was because I had advised him to join Titan ADSL and he too had internet from them!

In short they can easily get someone to contact you about payments and you giving them money, but if you need contact about support prepare to be lied to and ignored.

AVOID this company, after 3 days from joining them (paying a large activation fee) and then my 30 odd for my 1 month subscription i lost my internet, of course they blamed BT, and following that wanted an extra 150 for re-activation 49.99 to fast track me back onto the net and then AGAIN 30 odd for the month i had already paid for... Of i had no intenention of paying so went to phone them ooh they only answer from 10-5 great for them not so good for customers so i left a voicemail basicaly saying im not happy with this. I then recive a call back telling me IM RUDE?!and that i should pay or prepare to be taken to court!

So my ratings ----

Caring for customers 0
Caring about money they didn't earn 10