ISP Reviews by JitteryPinger

Earlier this year I upgraded to the Gig1 service, after receiving the Hub 4 and getting the service up and running I immediately found it not to be as expected and wanted to revert the account under the 14 day return policy, however at this point the country had gone into a state of lockdown and making contact with Virgin was proving impossible despite efforts being made via Phone, Text and also Web Chat.

I finally got the service reverted to M350 however changes that where said to be immediate then became a 30 day waiting period which has now cost me another £21.

Customer service have said that as no calls where logged for any issues that a credit would not be issued and further more said that Virgin no longer credits for partial losses of service.

I have since been told I can have the activation fee of £35 back and also that my contract will be removed from the account (which is ideal as Openreach start extending their Full Fibre FTTP towards me starting 22nd June.

After 10 years of being a customer I've finally had enough of this behaviour and thought paying £62 per month would finally see better service from them but that was wrong.

UPDATE: Complaint is now resolved with activation fee and unwanted services refund and service terminated.

Link to forum Hub 4 review https://www.ispreview.co.uk/talk/threads/review-gig1-customer-service-hub-4.36423/