ISP Reviews by John Nightingale

I joined Airband in May and the internet was OK at first but it went off completely in June and since it came back on it has been constantly dropping out. This makes VOIP calls almost impossible, the internet is agonisingly slow, which means I can't work, the TV won't work, etc. The neighbours, who come off the same pole, are fine so it is clearly a problem between that pole and our router.
The response from Airband has been non-existent beyond loads of pre-written emails saying 'we're working on it'. It's now over 2 weeks and despite numerous phone calls to their call centre in South Africa, emails to their customer services, an official complaint etc they have done absolutely nothing.
So be warned, when they're trying to get you to join, their local staff are easily reached, really helpful and give the impression you are joining a good responsible company. Once you've paid your money if you get a problem then you're left with nothing but a customer helpline whose staff are very polite, very apologetic but do absolutely nothing apart from making promises they don't keep.
I will update this review to let you know if they manage to contact me or even send out an engineer.