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Airband Reviews

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3 Reviews
Value
Speed
Support
Services
Posted: 01st May, 2020    By: Sian
Title: Trapped
Airband appear to have a monopoly where I live as they are the only company I can use. Over 4 years the signal has been very poor. Was installed before I moved in and involves cables running around the cooker and a huge hole through the kitchen wall to the outside. I have had to house it in a cupboard as they and the previous tenant had deemed it Ok to have cables all over the worktop and running near the sink. Have asked repeatedly for reinstallation as a new customer but they just refuse.
Customer services are mostly awful except for the out of hours team. Engineers come round and do nothing. Try to speak very flatly in tone on the phone as many of the staff will hang up on you if they detect a hint of human emotion in your voice.
The only reason I may have to move house, everything else is perfect but can only rent and airband have me trapped paying for what is, at best a shoddy service.

Time With Provider: 3 Years
Package Name: Basic.
Value
Speed
Support
Services
Posted: 27th Jan, 2020    By: Uselessband
Title: Badband
Promised and paid for 40Mbps, ok for a while then less than 3Mbps (three Mbps) across router for months now, new router, connector cut off and replaced,no change, sold extending router,to cure tv buffering, told existing router not able to reach smart tv 6m away in next room, still buffers, damaged external wall installing this router cable. Told probably transmitter pole moving in wind, every time told to reset router, try again, send pictures of speed test, just stalling, refused in the end, utterly pointless. Last 'engineer' said would be back next day to sort it. he just vanished. Promised phone call next day to explain problem after phoning 'technical support' out of hours line over a week ago, nothing. Booked tech. visit 3 weeks ago, nothing. Every tech to visit spent time phoning their tech support for advice, always had to disappear outside to do it out of earshot. This company bought out smaller ISP, bit rough but much better than this lot speed wise.

Time With Provider: 7 Months
Package Name:
Value
Speed
Support
Services
Posted: 15th Dec, 2019    By: AndyC
I have been using Airband for a year now. It doesn't exactly do what they say on the tin though for me. Customer service is very poor. I agreed an appointment date and the engineer didn’t turn up. Their customer support is in South Africa so communication between support and the Airband company in the UK appears poor.

As for the Airband upload speed (Mbps) this is always inconsistent and hardly ever hits the 30Mbps I have paid for, it averages 10 Mbps, erratically . During the last four days I have had an upload speed averaging 2Mbps and have made regular speed checks to witness this. I have contacted Ofcom who have supplied me with details of my rights against the contract I have. I also keep contacting Airband in South Africa who state an on-call engineer hasn’t responded to their emails about my problem. They also stated the engineer will contact me, not happened to date.

I am technically minded in this field and as more people use this wireless service the slower it gets. I would advise any one else in the same boat as me now, and from my investigation online there are a few.. The problem they have is internet traffic. The system is great when it’s working, frustrating getting through to somebody at Airband to explain what’s wrong though.
Marks out of ten, three currently

Time With Provider: 52 Weeks
Package Name:
Value
Speed
Support
Services
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