ISP Reviews by larchy

Service only worked 50% of the time; a new build, so the line and socket was brand new. Ex-IT industry so know how to troubleshoot and it wasn't my equipment.

Cue a six month battle whereby Plusnet tried every way they could to blame me, my devices or BT Openreach. The Openreach guys were excellent, in total coming out 5 times in six months, but Plusnet were still blaming the line.

The connection itself wasn't dropping; things would just start to randomly timeout.

Plusnet were completely uninterested in doing any troubleshooting beyond a line test, which didn't show the problem.

My own tests (tracert/ping, networx, wireshark) all showed that the problem occurred as soon as the traffic entered the plusnet backbone.

Plusnet completely ignored me and blatantly couldn't be bothered to investigate.

I then was blatantly lied to and fobbed off by a second line engineer who told me that ping/tracert tests to google, bbc, facebook etc should be timing out due to their firewalls. I can see how a lot of people would accept this, but for someone who is cisco qualified this blatant b*llsh*t absolutely infuriated me beyond words. It is absolutely appalling. I directly complained about this and Plusnet completely ignored me, despite the engineer being named and what he said to me recorded.

Absolute disgrace; avoid.