ISP Reviews by lp2020

So I've been a Hyperoptic customer for the past 6 years, I've chosen to write this review as we are moving and I will genuinely miss their service. When I first moved into the property we were very badly served by BT, and BT had no plans to upgrade the cabinets that served our buildings. This is where Hyperoptic stepped in and ran fibre to our block of flats.

The installation is very straightforward, the service is presented via a standard Ethernet port that is installed wherever you choose to be most convenient, the engineer was very helpful in this regard and performed a clean and professional job.

I have that connection plugged into a Netgear R7000 and have been enjoying speeds of 920 Down / 910 Up for the past 6 years or so, with no outages that I can think of. Maintenance is always performed at reasonable times and you are given prior notice. I can't comment for the bundled router but obviously those speeds are only attainable with a wired connection. I see about 400Mbps on wireless.

Customer service has always been great, I have contacted them in the past about renewing my contract with existing offers and they have always been quick to oblige, the only one negative is that the price out of contract can be expensive compared to the new customer offers. But ultimately you get what you pay for, and I can't speak highly enough of the service I've received.