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The following page displays a list of all the broadband ISP reviews posted by Mark (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by Mark

 Vodafone (Broadband Fixed Line)
Posted: 22nd Feb, 2020    By: Mark
Full Star Empty Star Empty Star Empty Star Empty Star
Hands down the worst fibre broadband I have ever had.
I went for the "Superfast 2" option, it constantly drops the connection when multiple devices are connected so it's not suitable for an average size family home, decent enough speed for 1 or 2 devices but that's it. If you have a few X-boxes, phones, Netflix, etc running at the same time then stay well clear of this company, you will be left severely disappointed and counting the days down until your 18 month contract runs out.

When you start asking questions about the poor quality of service you will be put through to the technical team who's first response is to inform you that your connection is syncing at the maximum speed ~63Mb, why this is important I don't know as the actual data throughput from this connection is woeful.
They will then "help" you diagnose the quality issues you are experiencing, unplugging filters, cables, reset router, etc. Ultimately this results in them sending you a new router which makes absolutely no difference what so ever.
At this stage its then just a case of wash, rinse & repeat every time you contact them, I think I was on my forth router by the time my contract was up.

Switched to a new provider advertising the same speeds as Vodafone and the difference in quality of service, primarily download speed and throughput is day and night.


Time With Provider: 18 Months
Package Name: Superfast 2
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Full Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Empty Star Empty Star Empty Star Empty Star
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