Vodafone Reviews

I recently switched from IDNet to Vodafone, and all I can say is—it’s cheap and it’s good.

I live just outside Edinburgh, using an Openreach line. I'm on the 500 Mbps plan, but the actual speed is closer to 550 Mbps with no issues. My ping is around 27ms, which is solid. Their router is excellent—comes with everything most people need, including Wi-Fi 6. That said, I use my own router, and all you need to do is contact their online chat team to get your username and password.

Vodafone also includes a landline, which I do use. I have a Grandstream HT801, and to get the SIP username and password, you’ll need to be persistent with support—it’s a bit of a hassle, but eventually, they’ll give it to you so you can use your own hardware.

I also have a Vodafone SIM. I used to be with VOXI, but going fully with Vodafone worked out better because of the broadband bundle—they offer a small discount on both broadband and the SIM. I did experience some patchy mobile signal at times, but you can report dead zones through their website, and they actually respond and work to fix them.

One downside is their call centres—they're not the best. Often, the support staff don’t fully understand what you're asking for, which can be frustrating if you need help with something technical.

During my second test on VF this year, I have realised that if you play your cards right, Vodafone can be both a cheap and cheerful network.

VF has a subsidary infamously known as VOXI. As a normal customer, you will basically notice no difference between VF and VOXI other than the fact that you will need to log into the VOXI website to manage your account. It's basically Vodafone in disguise.

If you're a technical mobile network enthusiastic sadcase like me, you may notice some obvious differences such as no SA 5G but otherwise you're all fine.

VOXI shows the vodafone UK logo on your phone screen, uses a VF SIM card, shows as VF on your bank statement and even uses the same trading name as vodafone limited.

The only reason to be with the top dog main brand is to have 5G Ultra or a phone contract plan.

Between you and me, if you buy a VOXI package worth atleast £15, it has a glitch that it will not take your data off the meter so you can do anything you like essentially giving you unlimited data. This does not work on their £10 and £12 plan but £15 will do just fine.

In summary, if you want to use a Vodafone network without stressing about 5G SA and you buy your phone outright without a contract. Use VOXI and thank me later.

I moved from Sky Fibre to the same package (Openreach 150/30) on Vodafone. No engineer needed as existing fibre. Switch went fine and was actually early - about 18:00 the day before planned date.
There was a noticeable improvement in web page loading. Sky was fine Vodafone but feels a bit snappier. Couldn't say if it down to network or hub etc. Bandwidth test score marginally better.
The new 'Power Hub' is a decent spec.
IPv6 is present with a /56 delegation and works well (same as with Sky).
Decent deal when you take into account a £90 giftcard via MoneySavingExpert. This arrived earlier than expected after about two months.
I have had no need to contact support so far so I can't comment on that.

After reading reviews I was a bit nervous but I have been pleased with the service and support.
City Fibre done a clean install, Had to contact Vodafone by webchat over my mobile to get my router provisioned which took 15 minutes and asked for a static IP which was taken care of.

Speed is great and latency is an improvment compared to Virgin Media

Update 10/02/2024 .... Been with Vodafone Full fibre 900 for 6 months and it hasn't missed a beat, I did replace the router with a Draytek as I found my Sky Glass was freezing now and again with the stock router but the Draytek 2763 wired works flawlessly with Sky Glass , Wifi is now provided with A TP Link AX55 mesh and I can get speeds around 800Mb symetrical over my Wifi connection and 940Mb over ethernet connection

Just got connected to Vodafone 900 . Seems great so far . Latency is far better than VM was. Will keep updating as I go. 930/110 on wi-fi 6E device .Seems just as on the tin.

Switched to Vodafone a while ago as they had a special offer meaning it was the cheapest provider. Installation was smooth and went without issues.

Recently I had an issue with the line which required a technician (part of the equipment running to my house needed replacing). Their support were able to arrange a visit and the problem was solved quickly.

My ISP is Vodafone who uses Cityfibre infrastructure to deliver the service. They recently decided to ramp up my bill by 15%, a full 5% over the Consumer Price Index which is their usual favoured excuse for annual in-contract increases. Suspecting I am being ripped off, I decided to switch ISP and so contacted my preferred supplier. The new supplier told me they could not switch my service without the line first being fully ceased and only when this had happened, could the switch be implemented. Furthermore, this process would take a minimum of six days to complete, and my internet would be disconnected for the duration. This is because it is CityFibre’s policy not to provide a one-touch switching process, a fact confirmed with CityFibre themselves. So now I have the choice of enduring a minimum 6-day outage to switch provider or to continue as a Vodafone customer being overcharged for a service which has been below par. Complaint to Ofcom currently being hammered out, I really Hope this review is useful to someone.

I have Vodafones top package using fibre installed by City Fibre.
I will start with the good: The wired speed to my PC is around 940mbps for both upload and download. That seems to be fairly reliable.
The wifi is a different story. When its up and working the speed varies from near the router at about 500mbps download / almost 600 mbps upload to furthest parts of my house almost 200mbps download / 100 to 150 mbps upload. By the way I am using their "super wifi" repeater upstairs.
However, the wifi is not reliable. It regularly drops. Some devices fail to connect entirely. The obvious resolution would be to restart the router right? Well dont expect it to come back up quickly. It will regularly take the best part of an hour to come back up. Worst was nearly 4 hours after repeated restarts and on support through their messaging app and on the phone to get it back working. The router is just not good but they have refused to replace it. I have looked into using my own router but because I have fibre and a phone plugged into the router it seems that is not an option.
I am in a contract with them for another 18 months, I will not be renewing when it comes to an end.

This 8s 100% genuine. I won't go into too much detail but I can say this. I have had Vodafone fibre for almost 10 months and they took my first call to complain on day 1.tge connection keeps dropping and after 10 months is now unusable.

Yesterday I was on the phone for 4 hours with calls being dropped after minutes and I'd have to call back, join queue, pass security and then call would drop. I've escalated this countless times and the complaint gets closed next day via text though they say I'll get a call to discuss.

They want you to buy pro version as they don't offer any guarantees on the service. I will take them to court over this as I am that angry and frustrated.

Like an idiot I swapped from my very reliable Truespeed FTTP to Vodafone FTTP (Openreach) - money saving. Activation was a couple of weeks ago. Apart from the 1st Openreach engineer who was clueless (another contractor came out and installed the ONT easily), the Openreach part was OK.

Unfortunately Vodafone failed to send a router. After numerous attempts (and hours) to get a router sent on chat still no router. Eventually got hold of the social media support team. They are trying to resolve but the BSS order is stuck in an open state and they simply are not capable of resolving it. I am sure this is an IT back office issue.

The good news is that I did get the PPPoE credentials on the day of insstall and I do have a working network service using my own router. Had no intention of using Vodafone voice service and quite happily continuing with my own VOIP provider so in real terms I am not really missing much. The internet connectivity is fine.

It may be a win as I have no intent to pay for the service until it is properly delivered and Vfe have told me they will compensate me and not charge, but it is a hastle.