ISP Reviews by metrognome

I recently signed up with plusnet and they proved to be disastrously incompetent. They refused to provide VAT invoices and their 'support' service displayed poor product knowledge and total ignorance of UK VAT regulations.

They took 18 hours or more to reply to queries and their replies were rude, unhelpful and written in broken English.

I cancelled the order after 4 days of this nonsense and my money was refunded. However, they failed to cancel the migration from my previous ISP - though I wrote to them about this problem several days in advance - and as a result of their arrogance and incompetence I lost my Internet connection with my previous supplier and had no Internet access at all.

I strongly advise anyone considering this ISP to avoid them - Do not touch them with someone else's bargepole.

Note: I have given them a score of 1 for each category only because there is no Zero value available.