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The following page displays a list of all the broadband ISP reviews posted by mikesturmey (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by mikesturmey

 Gigaclear (Broadband Fixed Line)
Posted: 18th Oct, 2023    By: mikesturmey
Half Star Empty Star Empty Star Empty Star Empty Star
My experience relates to installation and has highlighted repeated failures by senior management to provide even a basic level of customer service.

• Failure in communications, both internal and external.
• Systemic failures in business processes
• Lack of accountability
• Failure to manage subcontractor teams effectively.
• Failure by senior managers to respond or prioritise clear breaches in agreed customer installation dates.
• Lack of representation of senior managers during office hours
• Failure to deliver on behalf of commitments and grants made by the UK Government to rollout faster broadband across the country.

I suggest that anyone who has had similar experience lodge a formal complaint with OFCOM, write to their local MP in regard to UK Governments commitment to roll out of faster broadband and fibre and continue to post their own poor experiences on social media, so that other potential customers can avoid wasting time and effort with this company.


Time With Provider: 1 Weeks
Package Name: Fibre connectivity
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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