ISP Reviews by mistymaid

Mine was installed as part of the Scottish Government package, and even with reductions in costs, it has proved to be an expensive and stressful farce.

Firstly the system itself is badly affected by the weather. The wind has shifted mine on several occasions and now it hates the rain. This is probably due to the fact that early in the New Year (after it had been out all over Christmas) the engineers repaired it but put the old tape back over a connection. It went out twice after that, and me having to wait nearly 3 weeks EACH TIME for repairs, only to be told at the end of it that the fault was due to water in the connection.

It rained last night ... lost the connection over and over again.

Customer service is practically non-existent, you have to phone many times, then it literally takes weeks to get somebody out here (it's expensive you know) and besides living in a remote location you have to expect these problems ... come on Avanti, regions like this are where your business is based, it's what you promote your marketing at!

Now we are in the sticky position of paying for our repairs (the ones that are caused by the engineers and take weeks to happen) Brilliant.

My marks are based on the fact that 1 is low and 10 is high. It doesn't allow me to put minus points in.