ISP Reviews by MrMWright

Since 'renewing' PO broadband package the service has been terrible. Drops out, slows down, ironically it's been great throughout lockdown and working from home, but as soon as I renewed it's gone very slow and glitchy. Internet speeds seems slow though so I contacted via online chat. They said my 11mb average service was 3-6mb, I hadn't realised that and they told me it was 'clear' in the letter and website. I told them I'm not an idiot so if I missed it it was because they hadn't stated it explicitly. PO told me to take speed readings and send them through, and if I was unhappy I could leave in April, I told them I look forward to that day. No apology, cut and paste answers, patronising customer service. It's easier to keep a customer than to make a new one... not in PO's eyes obviously! I filled in their survey, I won't hear hear from them.