ISP Reviews by myowncommunity

A VM Rep called and was welcomed into my home. My son had previously check VM packages which seems to have put our post code into a system somewhere.
I had been with Plusnet for many years and no problems, although my son wanted faster download speeds.
Bearing in mind that I run web services and email through my fixed IP with Plusnet, I obviously put that into the brain of the salesman.
I was assured everything would be exactly the same.
I queried again that the fixed IP address would be provided, yes it will was the confident reply.
So I transferred the responsibility to my son the deal with the Internet account, having that as an adult it was about time he paid something.
Deal done, we were advised that an engineer would arrive that weekend. True to their word engineer arrived, connected up the boxes, showed it working, but as yet we haven't had the telephone line sorted.
Their new VM 3 is rubbish, in the end I bought a new Router to hang onto their fibre modem.
All seemed well, but my emails stopped working and so I created a brand new server to get them up and running.
The lies told are amazing, you ask for a service and they lie to sell a product, not just a lack of detail but lies.
The IP is dynamic even if sticky, I required and asked for a static IP. So effectively my IP can change without notice, which means setting up all my DNS provisions.
I have spent countless hours trying to get email working, sending is OK. But my servers are required to validate client emails. This now fails, in fact the ports required are routed to VM servers, so checking on-line they resolve to VM email address not my servers IP.
This is a serious issue as my once clean and healthy domain is marked as risky with some spam database websites, they log any emails from those where ISP's have a block of IPs designated as dynamic, or static where a reverse PTR isn't applied.

To say I am annoyed by the deceit and lies and promise that there wouldn't be any change in my access, well, let me make it clear it is an outrage that companies should be allowed to operate under such methods without any recourse to fully compensate individuals.