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The following page displays a list of all the broadband ISP reviews posted by P5W (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by P5W

 Virgin Media (Broadband Fixed Line)
Posted: 05th Aug, 2021    By: P5W
Full Star Full Star Full Star Empty Star Empty Star
There's no doubt that Virgin Media supply the highest widely available speeds in the UK (and probably Ireland). I have the M200 package and have consistently high speeds of 220-222mbps. Upload about 21mbps.
Unfortunately also there is little doubt they have the worst (apart from probably TalkTalk) customer service of any any ISP. The Off-shore Call Centres are so bad they deserve minus stars alone.
My suggested VM Golden Rules:
1 If buying a package, only sign up to vouchers/cashback via a third party website, never anything verbally from VM.
2 Brace yourself for the "hidden" £35 Activation Fee which appears when you have completed your order even if you have opted for "free installation".
3 Transferring an existing landline number from the Openreach network to VM is very hit and miss, even if you have opted for this when signing up. Contacting VM again after a week is recommended as it is often not actioned at all.
4 If a Hub 3 is supplied, use it as a modem only and buy a decent router, and have full control of your broadband.
5 Rectify any problems via the VM Community Forum, as the off-shore call centres are a waste of time and effort.
5 Call the Retentions Team when you contract has ended and the monthly payment has risen and negotiate a new price, this might take a few calls to get a decent discount.

Time With Provider: 1 Months
Package Name: M200 Fibre Broadband
Value
Full Star Full Star Full Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Full Star Full Star Empty Star Empty Star
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