Following a completely botched install where an engineer just turned up, without warning, Zen's customer service has been unhelpful and borderline rude. I'm right on the very cusp of the handback threshold and the broadband disconnects frequently. Despite all this, and no desire to resolve the issues, Zen's complaint department have no interest.
I desperately want to move to a different provider now, but Zen won't knock a penny off the rest of the contract payments. Like many, I am working from home, and being held ransom by Zen just makes it much harder than it needs to be.
Time With Provider: 6 Months
Package Name: Unlimited Fibre 2