ISP Reviews by PokerPlayer

Poor throughput speeds due to congestion/overloaded service from Vodafone. My router syncs solidly at 74.4Mbs but throughput speeds have never been above 30Mbps from day one and are often between 2Mbs and 15Mbs. Tech support go through the same script every time and tell you that you have issues with your wifi, despite me getting the same speeds when using an ethernet cable. Throughput drops out several times per hour, however the router remains sync'd.

Their "speed guarantee" is ONLY on sync speed, which for this package is 55Mbs, so as far as Vodafone are concerned, the issue is after the router, i.e. our wifi and ethernet!

My neighbours on both sides are with BT and have similar sync speeds to mine and get minimum throughputs 50Mbs+ at peak times, so that rules out any issues with our local exchange.

As with all things, it's cheap for a reason!

EDIT:
From sheer frustration at the 0.6Mbps speeds today, I have just factory reset the Vodafone Connect router. I now have 30-40Mbps of ACTUAL THROUGHPUT. How long this will last remains to be seen...

Was with UKFSN for several years until the recent congestion problems reduced my previously solid 8meg connection by around 75% and caused lots of stability problems. Decided to look for an alternative ISP with ONE MONTH contracts (i refuse to sign up for longer!) and came across XILO. Decided to give their 16Mb Pro package a fair chance and have been extremely pleased over the last few months. Everything went to plan and Matt has been excellent for some proper one-to-one customer service. Connection is extremely stable and uptime is often in excess of 7 days.

Very pleased so far and the one month contracts mean i can easily move elsewhere if the service deteriorates in the future.

EDIT 18/12/2011:
Thought I'd add an update to say that I'm still with XILO and have no complaints whatsoever. My router syncs at around 10MB and download speeds are just shy of 1MB/s. I don't know anyone who lives near me and gets more than half of my speeds. Even Sky's LLU service is only delivering 3MB to 4MB to the house next door, which is connected to the same telegraph pole as mine! Not the cheapest at £18 a month but you get what you pay for...