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The following page displays a list of all the broadband ISP reviews posted by progeek (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by progeek

 CIX (Broadband Fixed Line)
Posted: 30th Jan, 2013    By: progeek
Full Star Half Star Empty Star Empty Star Empty Star
Been with ICUK for a few months now and from the start I had problems. First off the prices shown on the signup page were listed as inclusive of VAT and when I went through the process it turns out they were EXCLUSIVE of VAT. Argued the toss with them and despite being told I'd get the fixed IP FOC nothing changed. Wonder if that marked my card? Speed is dismal, we've bumped the limits a couple of times, I've no idea how - we mostly watch the streaming TV services and a few bits of download, but the traffic shaping (if that's what it is) is awful - iPlayer runs most of the time (occasional pauses) but try to do anything else and forget about it. If we get an email telling us we're close to our bandwidth allocation they seem to throttle us from then on. On a poor connection as this it just makes matters worse. Given up complaining as it's clearly not going to make any difference, no problems with the support and site, but they can't do anything for me, should have never left Entanet, don't know why I did (in part due to reviews on here alas) - give me a MAC code, I'm off, avoid, avoid, avoid.

ISPreview Sanctioned 'Right to Reply' (RtR) by ICUK Follows (DO NOT REMOVE)

Related Rule(s) - http://www.ispreview.co.uk/rules.shtml#3

All broadband prices on our web site include VAT, and confirmed on our sign up pages, with excluding VAT prices shown for accounting purposes. Static IP address are not, and never have been, provided for free by default. All our customers are warned if they are likely to exceed the quota on the package they've purchased, and with the default being the connection is slowed down if they do not wish to upgrade or pay for additional ad-hoc usage. Unfortunately live streaming and downloads will consume data transfer, but in addition to this, we provide a generous 100GB off peak allowance for the majority of our broadband packages. Our Support team will always do their best to ensure a customer receives the best speeds possible for the broadband link purchased.


Time With Provider:
Package Name:
Value
Full Star Half Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Full Star Half Star Empty Star Empty Star Empty Star
Services
Full Star Half Star Empty Star Empty Star Empty Star
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