ISP Reviews by pxm

Just don't bother. Very amateur. It took a month for my internet and phone to work after I was told it would be ready on the day I moved into the property.

The fault turned out to be external, but waiting over 4 weeks with little information was not good enough. I was refunded line rental, but my phone calls to them and the fact I had to buy a USB dongle to supply internet in the meantime cost me double.

The worst ISP I have ever encountered by a long, lonng way. Go elsewhere, anywhere.

--- UPDATE ---

After the trauma with Hometelecom I signed up with BT - who were even worse!!! They send out 3 engineers to the wrong address, I had to wait for over 2 months (and made a million complaints) for this dumb wrong address problem to finally get solved. Eventually an engineer arrived, to tell me that he couldn't install anything. I gave up on Hometelecom and BT both of who knew, but neither of which did anything about the problem at the phone exchange. I am now using 4G with EE's home mobile broadband. Hometelecom are bad but BT are far, worse! What's more Hometelecom's customer service is excellent compared to the bunch of morons across the world reading from scripts that work for BT.