ISP Reviews by Sharon emmison

I decided to go with 6g internet and was fitted in for fitting on the 28th August yes bank holiday! I was rest assured they were working on Friday 25th I was told they had moved my appointment to the 29th as it was bank holiday.
Day of fitting
I was booked in 8am till 1pm no body turned up so I called and was on hold for quite a while to be called back a was told the fitter had called in sick and someone should have called me to tell me but didn't he said the fitting manager was coming out to fit and would be with me withing a hour and for my inconvenience he was going to give me 2 months free credit totaling £19.98 and extend my cooling off period to 3 months this I revived documented via email this had been given.
When the manager turned up he said if I hadn't called nobody would have turned up but they fit.
Roll on 1 month I recive my bill stating no balance to be brought forward but that should have said £19.98 and didn't so I call them to be told they would look into it and give me a call back on Monday 2nd October they did at 5.30pm for me to be told the manager has decided as they still fit on the same day I wasn't getting the credit! I said I have it in writing and to cancel my contract he stated he would sort it and call me back he did and said was sorted today 09th October I was laughed at on the phone disgusting service